Dell, earlier today announced the recall of more than four million notebook computer batteries because of fabled overheating problems, which in at least two cases, can burst into flames. The Wall Street Journal said it was the largest recall in computer history.
Direct2Dell, the company's corpspeak-laden blog said that the recall was decided after a lengthy investigation during which the decision to "err on the side of safety was never in doubt."
This is an expensive recall. Perhaps not as expensive as the potential litigation that could come from not making it. But that is not the key point.
The key point is that in this particular case, the company has done the right thing and they are to be applauded for it.
[NOTE: This post was fixed because of an error pointed out by Marc Orchant in the comment section below.]