I think that when Rick Segal and I look back on this global trip, which begins the morning after next, we will remember leaving North America as our biggest challenge. In the past 10 days, we have changed our itinerary has changed four times. Each change, n turn has spawned at least dozens of emails to people we will meet, or will no longer meet, hotels where we had to cancel and where we will not stay and so on.
So yesterday, when Rick emailed me that the ticket was finally locked, that our itinerary was in place, I was more than a little relieved. However, we needed to get new tickets, that hopefully would be in synch to where we were headed. He gave me some careful instructions on what I would have to do and told me that he would reimburse change fees of approximately $100.
He urged me to not wait until Friday to take care of this."You don't want last minute surprises," he told me.
Little did I know, little did he know, just how significant those words would prove to be.
I arrive at San Francisco International Terminal, where, using the Delta 'round the world ticket, I leave Friday at 1:45 for Tokyo Narita Airport,hook up with Rick and and then fly on to Beijing. Except that there is no Delta Counter there, and I happen to be flying out on Northwest, a Delta affiliate. Northwest, of course, cannot cut a delta ticket.
So chuckling to myself that this 10 minute detour to the Delta counter in the next terminal would have made me a nervous wreck, had I waited until Friday. There is no traffic at the Delta counter and a smiling representative begins to process the new ticket. She asks me to check the itinerary. It's right on spot.
Then she asks me for my old ticket, and I stare blankly at her. Rick's directions had been very detailed. However, he had overlooked this detail, which of course should have been obvious to me, but it was not.
Heh. I live near the airport, and as I'm taking the 45 minute return drive, I'm really, really thankful that Rick knows about this stuff. I'm still thinking that when I approach the Delta ticket counter yet again where yet another nice woman takes my ticket and once again prints the itinerary, which she then again asks me to confirm that the itinerary is correct. It is. She asks me for my old ticket. I give t to her. Then she asks me for 11,084 Canadian Dollars. I offer he 100 USD.
A half hour goes buy. She speaks to someone somewhere. $113.76 is her next offer. I gladly seal this part of the deal.
She types a few keys and stares as blankly as I had when asked earlier for the old ticket. She calls over a couple more agents. They all stare at the screen, the same way a techies stares at a PC whose Windows is doing something weird. I wait for someone to say "Cool," but they just keep staring. They break huddle and someone taller, in a white shirt comes out. Clearly, this is the in-charge dude. They huddle. The white shirt tells me there is a problem in sequencing my ticket because there are so many legs to it and IT will need to get involved.
He suggests I go get a sandwich. It is 3 in the afternoon. I get a beer. 20 minutes later I return. The nice rep whom I had befriended, whom I had charmed, whom I had worked to end what has become an ideal smiles at me and says, "sorry, but I'm off duty. This is Gary, he'll help you from here. Gary looks like he had retired recently from an urban post office. He looked tired and like he'd rather be at home watching the Giants lose another one.
I watch a while as he spews ticket after ticket after ticket onto his counter. I sneak this photo of hw my world trip looks laying on an airline counter.
Gary suggests, that I go buy a book and have a seat in some chairs that are about 30 feet away. I tell him, there'd nothing I like in the nearby book kiosk. He suggests I try the Christian Science Reading Room. I decide not to point to my last name and take a seat, wondering if in fact, I may miss the flight on Friday after all.
I decide not to tell Rick about this adventure. I'm sure somehow, I had failed to do what he had directed to me. That was when Rick called me on the cell phone. He was calling from the Delta Airline Counter in Toronto where he was having a very similar adventure.
We make a bet on whether Canada or the US staffs will be able to solve our problems faster and I win by a good half hour after about 5 and a half hours. Before we complete it, I heed another of my travel buddy's warnings: Check each flight ticket carefully. Gary reads them and I cross checks against the itinerary. We find two missing legs. Without those tags, I would have been screwed once in Prague and then again leaving estonia for Dublin
My feeling of gratitude toward Rick, however, is short-lived. He is trying to reneg on the bet. He claims, I started earlier than he did. This is pretty lame, it seems to me, since we bet on who finished first, not who started first. I think you should all use the above link to go to his site and tell him to pay his bets.
We bloggers keep getting likened to a lynch mob. let's show this Segal thing how nasty we can get. Light those torches! Sharpen those wooden stakes!
There are two morals to this tale of woe:
(1) Always pick up international tickets at least one day early;
(2) Don't make bets with VCs. They are genetically programmed to rewrite the rules on handshake deals.,