May 19, 2008

Google Helps Indian Authorities Arrest Student

Google, the leading claimant of "Do no evil,"  has helped Indian authorities nail a student who used some dirty words on Orkut to satirize an Indian elected official. Google provided information that led to the arrest of 22 year IT professional, Rahul Vaid, who had started an "I hate Sonia Gandhi," community.

Vaid used a Gmail address as a contact, and Google, tracked it and gave the information to authorities to track him down. Criticizing Gandhi is in itself not a crime in India, a democracy. But using vulgar language in your criticism is, and for that Vaid face fines and up to five years imprisonment.

This issue is not quite so simple as I would like it to be. Internet-based businesses have the complex issue of having to comply with national laws wherever the companies operate, which is very often everywhere. There are well-touted cases of Yahoo and Facebook ratting on users in China and Morocco and elsewhere.

The thing about Google is the company slogan implies a certain moral superiority that evidence does not back. In China they have voluntarily complied with national censorship laws, apparently before they were even politely asked to do so. There's also the case of Wael Abbas who had 179 YouTube videos of Egyptian police brurtality and government corruption taken down mysteriously for a while, before the Google subsidiary just as mysteriously restored them.

Maybe Google should tweak its slogan to "Do a little evil, when it is in our business interests.

April 07, 2008

China Lifts 300 Million out of World Poverty

The World Food Program (WFP) has issues a press release announcing an alliance with China. That itself would not motivate post on the topic, but it was the second paragraph that knocked me on my heels:

"Having lifted 300 million of its own people out of poverty in less than a generation - surely one of the greatest achievements of the 20th century - China has now pledged to commit more of its considerable resources to helping us help those in desperate need elsewhere," James Morris, Executive Director of the United Nations World Food Programme, said in Beijing."

Elevating 300 million people out of poverty is a  stupendous and positive achievement. That's a number almost as large as the US population and represents one in every four citizens of this country of 1.4 billion people.

The more I know about China, the less I understand about China. It is simultaneously, a modern, emerging and feudal place. While outsiders get snapshots and draw conclusions, we often do not understand the complexity of a situation. We see Tianemen, Tibet and jailed bloggers and we become horrified or at least indignant and rightfully so. These are ugly snapshots, but stack them up and they do not reveal even a fraction of the overall picture.

I tend to feel people should form the country they want under the government they want and so I side with Tibet. I greatly admire the Dalai Lama and so I sympathize with a free Tibet. I really know nothing about China's historic claim or why the world turned it's back 50 years ago. I suspect that ignorance is shared by several hundred million Chinese.

From my view, the wart on China's image is not China. It is one wart.  I approve of Tibet's proponents showing non violent, dissent to draw attention and sympathy to their cause. But to deprive China of this moment of greatness, when the athlete of the world compete in a most peaceful of venues in a place that struggles with labyrinthine issues of rapid emergence to me would be a shame.

At this time and in this world, it seems to me that China is to be commended for allowing 300 million people to put food on their plates, even by those who loathe their behavior in Tibet. I don't for sure, but if I understand the teaching of the Dalai Lama, I think he would agree.

[NOTE: Several hours after posting this, my frind Isaac Mao in China tweeted me to say that this news has not yet been released in China. Very puzzling.]

April 01, 2008

New Media Jim, Tom Foremski & I together at SNCR Forum

I very rarely promote my speaking engagements, often to the chagrin of show producers. But this engagement, just finalized a few minutes ago just tickles me and may be worth your time to attend. It isn't me, that causes me to break this rule, it's who I'm speaking with and the relevance of the topic.

Jim Long has been an NBC cameraman for nearly 10 years. His current assignment is the dubious distinction of following George Bush. He goes where Bush goes in the world and that recently included  African. Jim has been behind the camera in Afghanistan, Pakistan and Iraq. Those of you who use Twitter know him as NewMediaJim, one of the most popular, accessible and likable residence of Twitterville.

Tom Foremski, the former Financial Times tech business editor who now heads the team at Silicon Valley Watch, the insightful, provocative popular blog. When it comes to stories about business and technology, Tom has been there and done that and he talks about what he has seen with a sense of humor and occasional outrage.

Jim and Tom are two of the best story tellers I know and I am honored to be on the dais with them at the upcoming SNCR Forum in Sonoma April 22-5. We are going to talk about the social, cultural and business implications of the transition from old media to new. i knw they will be great because they are two of the best conversational story tellers I know. I was supposed to have a half-hour lunch with Jim at SXSW. It last nearly three hours. I've had more fun hanging out with Tom in a Palo Alto parking garage than I often have at planned Silicon Valley receptions.

We are going to talk about the transition from old media to new. It is not a panel. It is not a presentation, but a simple conversation. Each of us will talk for a few minutes, then hopefully attendees will join us in an open discussion.

I'm very juiced, because this is a new topic as far as I can tell. Yet it is one that each of us understands and almost everyone cares about. As we move from broadcast to conversation, what happens to news and even entertainment. Who gets to tell the stories that become history? What happens to that claim of journalistic objectivity. Jim schleps an NBC camera that costs many thousands of dollars. Then his footage is edited by experts. How does that compare with what some of you did today with a Nokia N95 and Qik?

Come see us. Seats are still available. If you want to come and are short of cash, seak to me. I may be able to get a break for special cases.

February 07, 2008

The right to be anonymous

Techdirt reports that the California Appeals Court has upheld the right to be anonymous online. I think that this is a wise ruling that is in the interest of free speech. For me it has a Voltairian twist. While I don't much like anonymous comments, character bloggers and contrivances the diminish transparency, I respect people's rights to post anonymously as much as I believe in my own right to remive such Comments on my own blog.

There are times when anonymity makes a good deal of sense. Years ago EA Spouse anonymously posted about awful working conditions at Electronic Arts. She did so out of fear of employer reprisals against her husband. More recently and seriously Egypt's Wael Abbas posts anonymously video recorded footage of government and police abuse in his country.

There are lighter sides to anonymity. While I am no great fan of Dan Lyons, his Fake Steve Jobs hit many nerves in the time-honored tradition of satire. Now that we all knw it was him, the thing seems much less interesting and seems to be diminished in conversations.

All this being said, I think it is generally lame to post anonymously, particuarly if your post is critical of a person or company. I personally respect people who have the courage and conviction to put their own names behind what they have to say, to stake their own reputations on the accusations that they make. I also support my LivingRoom Policy which allows me the right to take down anonymous comments whenevr I feel like it.

I think Ehrich Weiss summarized it best in a comment he left on the TechDirt post: "The thing we often forget is that the right to offend is much more important than the right not to be offended."


 


October 15, 2007

eShel. And the winners are ...

Well, midnight has come and gone and the winners of two hours of my social media consulting services are:

  • Wayne Mulligan, who upped his own previous high bid to make it a nice round $500. Wayne
  • Rob LaGesse, who upped his previous pre-emptive bid to $700
  • Some kids in a country like Sri Lanka, Nepal, India, Cambodia, Viet Nam, Zambia and So. Africa. Our small donation goes a long way to giving these kids the books, bricks and mortar for schools where they will learn to read. Reading will change their lives and their cultures for the better.

Wayne & Rob, thanks to both of you. Please contact me at shelisrael1@gmail.com so we can work out details for both your contribution and how you would like to engage me.

I am honored that John Wood, the founder/CEO of RoomtoRead found us through Google Blog Alerts and dropped by to thank us. He would make a great blogger and I hereby extend an offer to him of free consulting to get a RoomtoRead blog started to tell the organization's remarkable story and raise more money. John, I am in San Carlos, and would be happy to visit you in the Presidio. I just won't run with you. I'm only good for 3-5 10 minute miles.

To anyone parents out there, RoomtoRead needs books suitable for children.  They have already donated over one million books to children in developing countries. When you kid ois through with them, please send your books to:

  Room to Read
  The Presidio
  P.O. Box 29127
  San Francisco, CA 94129

If you do not have any books suitable for children, then a gift of money--or even stock--is always appropriate.

I am not going to push this matter.  There are a great many charities and many bloggers have repeatedly demonstrated their passions and generosities for good causes. I think RoomtoRead is a particularly well run organization doing important work.  If helping them became a blog mime, I would be very proud. I've done my bit--at least for now.  I hope someone out there picks it up.

Let's pass the fundraising gauntlet from site to site. Just think of the miracles that would happen, if 75 million bloggers each chipped in a buck to do something good.

July 10, 2007

Major Firefox Security Flaw Uncovered

CNET reports that Secunia has uncovered a "highly critical" security flaw in Firefox 2.0 and later versions, which can allow a malicious attacker to gain remote control of your computer.

When Firefox first came out, a compelling reason to switch from Microsoft explorer was that Firefox was more secure. At the time, it's userbase was extremely small and dominated by very geeky people.  As Firefox gains mainstream adoption, it seems to me that bad new like this had to happen. If users are moving from one browser to the other, then the bad guys are pretty certain to follow.

July 01, 2007

Scoble iPhone Story shows traditional media can still thrill

Jeremiah, Scoble & SJ Mercury
[Jeremiah Owyang and Robert Scoble admiring huge SJ Mercury News' Page 1 story and picture of Robert and son Patrick, who got to Apple Store at 3 am to be first in line for iPhone. Photo by Shel.]

By now, you probably know that Scoble and his son Patrick were he first in line to get the iPhone at the Apple Store in Palo Alto.  despite the fact that a guy named Steve Jobs showed up on the scene, media attention centered on Robert and Patrick.They were ubiquitous.

I thought it was cool that Ustream, a company I represent, had video online before Podtech, a company where Scoble works. It was a little later that I discover NPR a traditional broadcaster had scooped them both.

In fact, of all the things Robert has done, no single incident has stirred as much traditional media attention as being the first Apple hometown denizen to actually buy this new elegant device. Co-authoring naked Conversations didn't come close, nor did leaving Microsoft or joining Podtech. Nothing like being the first in line and having a highly quotable kid with you.

But what surprised me just a little is the excitement traditional media generates. In the course of the day, a half dozen of my friends contacted me to tell me that Scoble's picture was in one paper or on TV or somewhere. My mother in law, eying the Mercury story at a barbecue yesterday in Robert's backyard wanted to know why I hadn't gone down there so that I could have had my picture in the paper.

For those of us who are champions of Citizen Journalism, and new media. For those of us who talk so easily and freely about the death of the Metropolitan newspaper in most US cities, there is some cause to pause. There is something about getting your picture in the aper and your face on the traditional tube that still electrifies us all.

June 29, 2007

Breast Cancer site gets X Rating

Lemon Margaritas is a  breast cancer survivor's hosted on the Seattle Post Intelligencer's citizen blog site authored by Susan Metters who seems to me to be a pretty brave person with a good sense of humor and positive attitude. Recently she checked out Mingle2.com a dating site recommended by a friend.

One Mingle2 feature is that it offers a blog rating system. Using film rating codes, it scans your blog and rates it.  To her surprise, Susan received an NC-17 rating, the new equivalent of an X-Rating.

Why?  Because she used the word "breast 27 times, not to mention "Hell" twice and "drugs" once. By contrast, the blog, received a spiffy clean PG rating even though I used the word "dick" twoce, both being the first name of a person who left a comment.

This shows you a certain bone-headedness of ratings based on keyword searches. We know that until we have a semantic web, computers will lack basic common sense.  You would just hope that the same statement wasn't true of the people who run those sites.

June 07, 2007

Google Analytics. It tells me where you're at.

It's not the numbers it's the geography.  If the truth be told, my range is pretty constant.  If I blog a lot, I have about 25,000 visitors a month.  If I'm sparser in posting, I drop to about 17,000.  At the peak of Naked Conversations, we were hitting 30,000 a month and when Robert and I got into a virtual barroom brawl with Amazon's CTO, we had our only 50,000 visitor month ever. I don't really need to look to know what's going on there. The signals I get from Technorati, Typepad and Analytics all reinforce the accuracy of each other.  They come closer all the time.

What fascinates me, and the reason I spend time every day on Google Analytics  is the map overlay of where people are sitting when they visit this blog. If you look at it by continent, country and city many stories get told. I am more popular by far in cities where I've made public appearances than not. About 40 percent of my readership comes from outside the US. Per total population, I am more widely read in Canada than in the US.

I am more popular in Dublin than anywhere else on Earth. I assume Analytics includes in includes Cork, where I have visited twice and enjoy a few ongoing friendships and conversations with people there.  Toronto and London are usually in my top five or six cities and they are also places where I maintain friendships and have spoken. I'm bigger in Tallinn, Estonia than in Moscow and that is no surprise.  When I wrote about Russia being a cyberbully to their little neighbor, my Tallinn readership swelled by over 500%. Actually, it was the first time I saw noticeable readership in Moscow as well and it is nice to know that even when I'm shouting, someone seems to be listening.

Mentions help. When my friend KD Paine spoke in Dubai, she mentioned me. My readership there shot from 2 to about 90.  Now a month later, I have an average of 35 visits a day from Dubai, and that residual impact is greatly appreciated.

The diversity is amazing. I have been visited in the past month by people on all continents, residing in 2,234 communities. I had a regular reader in Rwanda, but he seems to have disappeared.Overall, I have nearly 300 African visitors daily.  I have 11 readers in the Palestinian territories and as many readers in Arab states as I have in Israel. Someone in a place called Petah Tiqua seems to read me daily. More than 500 people read me in the happy isles of Oceana.

To my knowledge, there has never been a day when my readership from any city on Earth has exceeded four percent of my total. This pleases me because it indicates that this blog is sort of a global neighborhood onto itself. Speaking of which, Global Neighborhoods is not spiked as a couple of fictitious blog characters have written.  It is postponed.  I needed to get my consultng business going again and it is coming along nicely. But there will be a book and my return to serious work on it is not all that far away.

June 03, 2007

Google v. God, a competitive analysis

After my previous post, I started thinking a little more about the comparisons between Google and the perception many people have of God.  In closer examination, I have to conclude that Google comes out on top in at least five significant ways:

1. If you ask God for enlightenment, you may never get an answer.  Google gives you one in just a few seconds.

2.  God may or may not help those who help themselves. But Google helps those who blog and blog often. Posting three times a day is likely to give you more quantifiable results than praying three times a day.

3. People seem to get into trouble when they start thinking their god is better or more powerful than other people's gods. Google is even-handed.  it gives equally to all people who asks it the right question.

4. For an allegedly all-knowing being, some people seem to think it is important to flatter God all the time. Perhaps they think he/she/it is insecure. Google needs none of that. Like your mom and her homemade food, Google only requires that you visit now and then and you will be rewarded.

5. So far as I know, not a single person has ever been killed, or even assaulted, in Google's name.

June 02, 2007

I am the Lord thy Google and you will have no other returns before me.

Without even noting that both "God" and "Google," both begin with the same "Go" directive, Scott Baradell over at Media Orchard observes that these two infinite powers work in mysterious ways, each with apologists that will be quick to defend either.

Scott ran a simple test.  He sequentially typed in every letter in the alphabet to see, what results would come from each letter.  Ten times the results led with a Google page.  Second place was Wikipedia with five.  God never got the scoreboard. Perhaps he smote the Google spider before it could use its infinite algorithm to  retreve him.



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May 29, 2007

28 New Planets Discovered in the Last Year

The BBC reports that 28 new planets were discovered beyond Earth's solar system in the last year, bringing the total to 236. Most of the new ones are large and gassy like Jupiter or my late Uncle Morty.

The article quotes an astronomer as saying we are finding more planets simply because we are looking more.  But the improved technology we use to look picks up the larger planets and may be missing smaller, cooler, more Earthlike bodies where life may be found.

I have always marveled at astronomy and the search for life. On one hand, most of us chortle at the image of little green people from another planet.  I for one, would enjoy the miracle of meeting one.

May 21, 2007

Russia's virtual warfare & why we should worry

Here we are, just a few years into the new Millennium and already we have discovered there are two new kinds of warfare.

First, is the one that is so visually horrific.  It is the one being waged by Al Qaeda against anyone who is not Al Qaeda. This is a war of terror and everyone gets it instantly. It is marked by towering infernos, rubble and dead bodies.  It has the drama of walls of flame and the mutilation of innocent civilians. Everyone sees it and gets it and understands why the world would be a better place if we could figure out how to bring it to an end.

Second and more recently, is a much less dramatic assault as the International Herald Tribune points out, Russia has the become the first nation to use cyber assaults on another nation. It's three waves of cyber attacks on little Estonia can hardly be called horrific. But, as the Herald Tribune points, out, they are acts of a new kind of "virtual War, one in which there can be real victims.  While, there are no walls of flames and only one dead body so far, we have just entered a new era defined by a new danger. Even my Estonian friends consider what has happened so far to be merely inconvenient. Business and e-government are slowed. The tiny country is small enough that it can cut off international internet communications and survive without  irretrievable losses. For those reasons, most people in the US and most of the West frown at  what has happened, but they are not terribly alarmed.  Even inside Estonia, life goes on pretty much as it did before the cyber attacks.

But, if you think about it, this latter form of assault could be as devastating as more dramatic acts of terror. Russia has a 100-year history filled with incidents of it bullying smaller neighbors as well as its own dissident citizens. Estonia well remembers that the Russians can be marsh harsher than what has happened so far.

But we all need to remember that weapons of warfare always begin as primitive things. The first three cyber assaults launched by one country against another are probably the most primitive that the world will experience. Now that it has been done with some success bad guys, like Russia are likely to get a lot better at it and the targets of such assaults are likely to  get a lot bigger and be located a lot further in the west.

Estonia can protect its banks and e-government and law enforcement facilities just by shutting down external access for a while. What would happen if such an attack were launched on the United States.  If this country shuts down its cyber borders then world trade ges most seriously hampered.

But again, cyber attacks are new and primitive from what they will become.  If you let your imagination wander for just a bit, you can see a very frightening scenario unfolding. Picture the shuffling of personal, medical and financial data records exonerating criminals and tainting citizens above suspicion.  Picture the corruption of IRS data, the mixing of hospital prescriptions between patients, the calling up of police and fire resources, the destruction of email and so on.

None of this can be accomplished today.  It will take some time and work. But it's a good guess that right now, the bad guys are on the case, while governments are scratching their headson what to do about this and most people are not considering for the most part, that Russia's little assault on Esnia has actually made the world a much more dangerous place than it already was.





May 14, 2007

A Month without Kathy

Jim Minatel points out that today is the one month anniversary of a blogosphere without Kathy Sierra, and he expresses the feelings of many of us with eloquence. It is like a bright, shiny place has gone dark.  Some of us keep looking, yet it remains dark. A great many of us miss you, Kathy.

CBS Buys Wallstrip for $5 m

Techcrunch is reporting that WallStrip, the satiric corporate video blog has been purchased by CBS for $5 million. Apparently the Big Media network thinks Wallstrip's host Lindsay Campbell is the next Amanda Congdon. They are apparently buying Wallstrip for no other reason but to get Lindsay out of her contract.

Well, this may be a good thing.  I just recently discovered Wallstrip and could find nothing funny or redeeming about the content. To me, Lindsay lacks both Amanda's sense of timing and edginess. Even if she did, and CBS ponied up five big ones for the next Amanda Congdon, why wouldn't people just watch the original?


The convergence of clothing and computers

The Washington Post online has two closely related stories in it's top of page.  It just didn't seem to see the relationship of the two. The first is that clothing last year outsold computers in online retailing for the first time ever. The second is a spotlight on a company that is doing quite well selling clothing that has convenient little pockets for all the devices we carry about with us these days.

I can't wait to get a hoodie that has special pouches for both my iPod and my Blackberry.

May 13, 2007

Preparing our kids for last-century jobs

My friend David Parmet continues to express alarm at a widening education gap, which is preparing today's kids for a mid-20th century job. He reports that like many parents he thinks his son would be years ahead of his peers, even if his son spent his time just watching Sponge Bob.

"And the sad thing is that’s seen by his school not as an asset to be nurtured but a liability to be cured. In short, the boy is a round peg being shoved into a square hole and it’s not working."

So next year, his son will be home taught.

 

May 11, 2007

Russia continues cyber attacks on Estonia

Estland reports that Russian attacks on Estonian government sites have continued since I reported on it a week ago. They seem to have peaked a couple of days ago on the anniversary of Hitler's defeat in Europe.

One interesting twist is that I have received a couple of emails from Russians who expressed how much they hate what their government is doing to their tiny neighbor. They don't want to express their views publicly for fear of "repercussions." I thought those days were over in Russia, but I guess I was wrong.

Still, it goes to show you--nobody likes a bully.

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Can iPods disrupt pacemakers?

Reuters is running a story that says an iPod held closely to a person with an implanted pacemaker can disrupt the heart regulating device from sticking to its own beat, in one case actually stopping it altogether. The study was conducted by a 17-year-old high school student in a Michigan student. When held at 2 inches from the pacemaker, a disruption occurred about half the time.

The report did not say what music was being played.

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May 10, 2007

NASA Announces Hubble Replacement will search for origin of Universe

The BBC has a report on NASA's successor to the amazing Hubble telescope. The new James Webb Space Telescope (JWST--for a former NASA officer) will be nearly three times bigger than Hubble. It will cost $4.5 billion,when completed in 2013, hang out nearly a million miles from Earth and use a huge mirror to see where no one has yet gone.

But this is the statement from Edward Weiler, director of NASA's Goddard Space Center is what took my breath away:

"We need a much bigger telescope to go back much further in time to see the very birth of the Universe."

Science Fiction.Hell, in 1886, a Sci Fi writer named Jules Verne wrote a great sci fi yarn about some guy named Nemo (no an orphan fish) who traveled under the ocean in something he called a submarine.

Hmm. I wonder what seeing the origins of the universe will do to Creationist theory.

May 08, 2007

Schwartz: 'the network is the movie theater'

Walt Mossberg & Jonathan Schwartz

[Jonathan Schwartz (r) chatting with Walt Mossberg]

Sun Microsystems CEO Jonathan Schwartz has a good piece ostensibly supporting Sun's JavaOne announcements. But the quote that grabbed me--tossed in as an aside,was a parody on Sun's old ad campaign,"The network is the computer." Schwartz's paraphrase: "...the network is the movie theater."

The Internet has become a superior distribution for movies and the advertisers who support them. Businesses do not care whether you watch a movie on a TV, in an airplane seat, or on your mobile device. They care about getting closer to you as a customer.

On a day when there is much alleged news about TV set tops, "a new,improved ABCNews.com, which turns out to be no more than a redesigned web site, it is important that the power of the Internet is in it's distribution capability.

As for Schwartz, I am a fan, not because he is a blogging CEO, but because he is among the most quotable CEOs.

May 06, 2007

Russia's Cyber Assault on little Estonia

IMG_0784
[Former Estonian KGB Headquarters. They cemented over the basement windows, so you couldn't hear the shrieks when you walked by. Photo by Shel ]

You could not miss the statue if you were in Estonia.During my brief visit, the bronze monument to a Red Army soldier, erected by occupying Russians in 1947 seems to be where all roads passed by. The Russians said it was to memorialize Russia's liberation of estonia from the Nazis.  The Estonians saw it as the symbol of 50 years of recent Soviet oppression and seeing as it is now their country, they decided to move it to a less conspicuous locale.

They were, perhaps, insensitive in how they handled it, moving it abruptly at night, thus pissing off not just the considerable Russian population in Estonia but the Russian government as well. Now, all Hell has broken out, with riots and military threats and the Estnian Embassy in Russia under siege.

Pretty much ignored in the US, the incident and resulting escalations has been big news in parts of Europe and the lead story in Russia three days running. There has been talk of reigniting the Cold War because Estonia, the smallest and most technologically advanced of the former Soviet Bloc, is a NATO ally and the US is bound to defend allies against attack if it should ever come to that.

While tanks are not imminently running across any borders just yet, Russia has most decidedly been attempting to intimidate, frustrate and incapacitate its tiny neighbor. Perhaps the most effective ofi ts arsenal has been cyber-hacking, which for brief periods last week cut off online communications inside and outside the Estonian government and denied the rest of the world access to much of Estonia online.

Tim Watson's Dark Reading reported many government sites including Parliament, the office of the prime minister and even the police department were unreachable online for several days "after hackers launched denial-of-service attacks that rendered many of their sites useless."

It turns out those hackers were working on Russian government computers.

Estonia's Justice Minister Rein Lang followed the IP addresses to Moscow, where he ascertained the smoking cyberguns were in official Kremlin hands, the independent Baltic News Service [BNS] reported. The BNS also said there had been malicious attempts to bring down Estonia's data communications network, which would cut off exchanges between state institutions and agencies. Estonia was fairly quick in restoring its sites, but to defend itself, it had to temporarily cut off foreign access to all Estonian sites, turning itself into digital island.

Russians also attempted multiple assaults on private sites as well, including Delfi, Estonia's leading web portal. Rate.ee, an Estonian social network site doing business in Russia reported that public speaking invitations at Russian events had been abruptly withdrawn.

Using cyber assaults against Estonia could be devastating. Some 95 percent of the country enjoys free and ubiquitous access. When the Soviet Empire finally released Estonia from under its yoke in 1993, Estonia had virtually no legacy commerce to speak of, so it began building an infrastructure from scratch, focusing efforts on what was the newest way to do business--the Internet. Today, Estonia is among world leaders in internet data encryption, e-commerce transactions, e-gambling.  The nation's infrastucture and economics are internet dependent. it has a healthy economy with full employment.

Estonia's government is among the world's most internet interactive.  In tallinn, you can vote from your home via the Internet. If you choose, you can talk back to the head of the tax department. Most people have free Internet connection at home, but if you do not, it's pretty much free and ubiquitous. Government officials universally boast that they use the Internet to serve, not control. Estonia President Toomas Hendrik Ilves

[Tallinn President Toomas Ives in his office, October 2006. Photo by Shel.]

When I interviewed President Toomas Ilves, who performed bravely last week, standing up to the Russians, the former Columbia University professor madeclear that Internet technology was intended primarily for people to "take information and back opinion." Entrepreneurs seem to have remarkable access to  government officials. Skype COO Stem Tamkivi told me how he could call up any senior official in the country to discuss Skype's needs. His was not implying Skype had special clout, but was emphasizing people's access to government. Mart Laar, who served twice as prime minister, fantasized to me about his using the Internet to eliminate Parliament, letting citizens to argue and vote directly on critical issues once weekly.

I'm of the opinion the countries that do business with ecah other rarely invade each other.  Business people I know there see great potential and the recent fracas has to be more than a bit of a setback in that direction.

Skype officials would not speak to me for attribution on this subject, but conceded to me they had pretty much tapped Estonia's pool of technology talent and would love to import Russian and Ukrainian talent, an idea not embraced lovingly last october by government or fellow Estonians. "People here think we've had enough Russians in this country," I was told.

My friend Allan Martinson, founder of Martinson Trigon Venture Partners , A VC firm doing business in both the Baltic states Russia bases his strategy on area business synergies. Objective, in every conversation, I've had with him, he expressed fears the situation is worsening and are bringing in a new Cold War.

" Doing business always helps to understand the other. But I am afraid it will be increasingly difficult. We are already getting unpleasant signals... . Many things are put on hold to see how the situation evolves. I am afraid the Russian government will use administrative pressure to keep Estonian-related business out of Russia," he told me.

Connection,

[Estonian schoolgirl in uniform, sitting in 800-year-old doorway, online on a Mac. Photo by Shel.]

It seems to me, that like most conflicts, culture clash is at the core. Estonia is a bottom up country with an accessible government. Russia's is not.

Russian President Vladimir Putin, a former KGB operative has an apparent penchant for accelerating hostilities with the west whenever an important Russian election looms. He is not a bottom up guy. He seems to enjoy making his neighboring members of the former Soviet Union nervous with little reminders of what Russia is capabe of doing to them.

Estonians do not need reminding. It is less than 15 years since the Russians left.  The landmarks are still there.  The cultural quirks remains. Anyone over age 30 has an unpleasant personal story to tell about the occupation.

And that goes back to the statue, which until its recent relocation, served to remind Estonians, day-after-day that freedom and security are often delicate things that can easily be lost. They do not see the Russians as liberators from the Nazis, not for one minute.

In fact, Russia invaded Estonian for the first time in 1939, a full year before the Nazis pushed the Russians out. Stalin's Red Army was not screwing around.  They sent in 100,000 soldiers, one for every 10 Estonians.

When the Russians wrested conrol of Estonia back again in 1944, it was immediately clear it was an occupation built to last and it did for more than 50 years. Estonians recall it as a harsher occupation than the Nazis meted out. The Soviets assaulted the country's culture. In two raids executed on two separate nights, the Soviets gathered up a total of 100,000 Estonians, many of them the nation's brightest and boldest. Some were deported to Siberia or elsewhere in Russia. Others were just dragged into the woods and shot.

The Soviets then exported about 100,000 loyal Russians into Estonia to serve as occupation  gatekeepers, bureaucrats and, of course, "citizen observers. Russians still remain there, comprising the bulk of the country's 400,000 non-Estonian residents. There has been extremely little assimilation between cultures.

Sorry for the historic digression, but it's relevant to today and I am writing this because I think what is going on is more relevant than most people realize. Cyber hacking is one thing, but saber rattling is also starting to be heard--or maybe it's just old-fashioned bullying.

The vice chairman of the Russian parliament last week suggested Russia organize a major military campaign at its Estonian border.  Speaking happily on the record, he said some soldiers may "mistakenly" go into Estonia and destroy historic and cultural landmarks, then withdraw, "after which we will apologize, of course."  The Estonian Embassy in Moscow has been virtually under siege, surrounded by angry Russians, rumored to be getting paid to hurl rocks and epitaphs at the Embassy staff and their families.

In Estonia, the moving of the bronze Russian in Tallinn has led to unprecedented riots.  Shouting, "Russia! Russia!" looters have assaulted Estonian liquor stores and raided the racks of Gucci and Amani shops. There have been over 1,000 arrests and at least one death. No one is optimistic that the worst has already occurred.

Elsewhere in Russian news last week was a report of the Russians bulldozing yet another Soviet- statue into smithereens. Perhaps, little Estonia should have been more forceful than the polite relocation it had intended.


May 04, 2007

Yahoo & Microsoft, Yet Again? Oh No!

The news has been whizzing by all day.  Microsoft and Yahoo are courting again. No they are not, yes they are... ad nauseum.

Why should they get together?  Because they will be bigger than Google and therefore they can do better at acquiring all the neat little companies that Google keeps gobbling up, while Yahoo and Mixrosoft are back in their offices discussing and analyzing and writing memos to their superiors.

Why should they not merge?  because it is a really lame idea that will benefit no one but the legal and finance guys who will milk money and agility out of these two cows while Google runs circles around them.

I doubt there has been a single case of Google beating Microsoft, who I believe is still bigger with more cash than Google or Microsoft. I do know for certain, that the graveyards are filled with large companies with entrenched cultured that have merged only to perish. In fact, the only time it may have worked was HP who bought Compaq who, at the time, was choking to death trying to digest DEC.

Google wins with startups in part because they are perceived as a cooler company and in much bigger part because they have both the focus and ability to execute quickly when they want to. If their closest two competitors tried to merge, Yahoo and Microsoft would be paralyzed for years, if not forever.  And during that time, Google would hardly look over its shoulder as it pulled further away.  It would just keep its eye on the best and brightest little companies around.

Yahoo and Microsoft have been around enough blocks to know size is not the only thing that matters.


May 02, 2007

Social Media Club & me, Starting the Conversation

With thousands of participants, the Social Media Club is the largest organization of professionals who care about the new internet tools of interactivity. It's co-founders Howard Greenstein and Chris Heuer has invited me to serve has host moderator for a series of workshops starting next month appropriately called, "Starting the Conversation" and you can read the details of our workshops in Palo Alto, Austin, Boston and New York City by clicking here.

I'm pretty passionate about what we are doing and I think the time is right. Starting the Conversation sort of brings home the big picture that Scoble and I tried to draw in Naked Conversations. Each workshop is a hands-on, day-long, highly interactive session designed for pragmatic professionals who are already struggling with how to get their companies and clients to dip their toes into the blogosphere.

I get to give my usual view from 30,000 feet perspective in each opening session.  I'm the sizzle. The remainder of the day is filled with real-time case studies of how companies large and small have used an increasing array of social media tools to help make them wiser to what their customers want and how they can deliver it. Each session will conclude with a highly interactive session on what professionals can do the day after the workshop to move the ball in ways that will keep their bosses comfortable.

I believe in these workshops and I'm thrilled that I'll get to work with people like Deborah Schultz, David Parmet, Joseph Thornley and Connie Reece plus players to be named.

April 30, 2007

Hughtrain Robbers

Michael O'Connor Clarke must have been looking under the rocks in his garden when he uncovered this cheap Hugh MacLeod knock-off . The similarities are far too great for this imitator of one of the blogosphere's great originals to have emerged by coincidence.

Michael tells me that he pointed Hugh to the site and Hugh responded in "characteristicly sensitive and dry," style. Some people say that plagiarism is a form of flattery.  Personally, I see a gaping void between the originator and the imitator.

April 26, 2007

Guest Teacher at Stanford University

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[Stanford Quad, with Hoover Tower in background.]

I get to speak in a lot of public places, but I'm rarely invited in to the classroom. So I felt a particular honor when Robin Stavisky told me that naked Conversations and Cluetrain were the two required books at her Stanford University Continuing Education Class on Social Media.

I immediately accepted when she invited me to come in to speak to her 22 students. Robin is an old friend.  When I still owned and operated SIPR, she was founder and a competitor at New Venture Marketing, which continues as a specialist in Web 2.0 digital technologies.  But at the beginning of time, when Apple and Intel were still startups, she and I worked together at Regis McKenna,Inc., a fountainhead PR firm of the early 1980s.

I often speak to much larger audiences, but this one had me nervous. Stanford is one of a great number of elite universities that would have snickered had I applied as a student, and here I was being asked to speak. I arrived more than an hour early and walked around looking at buildings that seemed taller than I had remembered them.

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[Robin Stavisky's classy class.]
The class started and I was immediately at ease. Robin is fortunate to have a wonderful group, of intelligent, engaged and thoughtful students coming from several countries and ranging in age by at least 30 years.  Robin gave me an embarrassingly favorable introduction and the group asked me some of the best questions I've heard so far.

I had a ball.  I hope I get to do more classroom events in the future.

 

April 15, 2007

Deleting 'Passionate Users'

I usually update my RSS subscriptions on Sunday nights. It's a routine that require a little thought and usually no emotion. It was different.  I just deleted Creating Passionate users, one of my favorite blogs.

I keep checking every day, hoping for a surprise, hoping Kathy Sierra will reconsider, but I have to take her for her word.  Kathy is not coming back to the site. I will miss her.  I hope this gives certain slimeballs no great pleasure.

Good bye, Passionate Users.  Kathy I look forward to seeing you, wherever you emerge again. Be safe.

April 12, 2007

Don Imus

The faucet is steadily shutting on the stream of ugliness that Don Imus characterizes as humor. Sponsors and MSNBC are stepping back, not wanting to be anywhere near racism or sexism for either economic or ethical reasons. I expect CBS, once the leader in ethical behavior among broadcast media companies will fall in step soon.

I think this is a good thing. It is happening as it should happen. Neither regulation, nor ethical codes have been necessary, just mass repulsion is silencing this excuse for a public voice. I would have preferred it happened in a simpler fashion. I would have hoped that people would have listened to this shock jock for a minute or two and decide for themselves that this guy offers nothing but drivel and crap and would have walked away, making Imus lacking in value to sponsors and broadcast networks to begin with.

Market revulsion is the best censor. When we hear ugliness, racism, sexism and ugly stereotyping, we should all just walk away.  Let the speaker's words be as effective as if he or she were hollering in a hurricane.

If you think what I'm writing about has nothing to do with recent events in the Blogosphere, think again.

April 10, 2007

Tim O'Reilly's Code of Conduct

Tim O'Reilly has posted a draft for a Blogger Code of Conduct as a response to the awfulness of the Kathy Sierra incident. It is well thought out and there is not a word of it with which I take issue. To show you support this Code, he's created a little Marshall's badge to place on your blog, with the words: "Civility Enforced."

I respect Tim and his motivation on this one, but I am not going to join in.

Someone--I don't think civility can be imposed.  I think people can be encouraged to be civil, and I have long been of the mind that you can take down any comments on your blog property that are uncivil. But we do not need a Code of Ethics.

The bad news about people is that a certain percentage of them will do bad things.  When it comes to social media a small percentage will be spammer, sploggers, trolls, hate-mongers and even anonymous death threat hurlers. A Code of Conduct will not reduce their numbers.

This Code would not have stopped what happened to Kathy Sierra. It would not have prevented this global malaise that seems to have set like a cloud over the blogosphere sinnce the incident occurred.

Stopping Spammers by slow response

The Washington Post reports that MailChannels , a Vancouver-based startup found that by forcing e-mail programs to wait a few seconds before being allowed to communicate with Internet servers handling the recipients' incoming mail, most spammers give up and move on. They are offering a program that does just that.

A few seconds? Sometimes my clicktrus to the Web seem like they are taking a few days.

April 06, 2007

Giovanni Proposes an Onliner's Sabbath

My friend Giovanni proposes that we all take a day a week off from connection, sort of an Onliner's Sabbath.
He writes:

I am a serious Internet junkie, so I am looking at this as both an altruistic endeavor and a personal necessity. But, in the next couple of weeks, I'd like to get a show of hands from folks who can help promote the concept, and build an awareness campaign.

I'm sorry, Giovanni, but I'm just not gonna join with you at the hip on this one. I see your point, and I often take a day, or a week off to either give myself a rest, or because I just don't have anything to say. I also go periods of time when I just stay offline, off cells, off emails and off the whole friggin' Internet.

But I just don't want to be organized into it and I don't want to impose it. So I wish you luck in your abstinance.  It will do you good, but I sort of hope you have to do it alone in a Libertarian sort of way.

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April 02, 2007

CNN: Wrong Time Zone

Apparently the Sierra/Locke/Scoble interview was on at 7:20 ET. I missed it and so did Scoble.  I sure hope that someone Tivoed it and will be putting it up on YouTube.  I really, really wanted to see it.

Sorry for the misinformation.

Does Content want to be free?

My friend Chip Griffin picks up on a conversation that has been going on for a while, regarding the phrase "Content wants to be free."  He asked me to comment and I've been thinking about it for a day.

First off, every time I hear this phrase I get this image of all this  digital content, these words, images, clips and sounds locked up in dungeon-like cells, staring with Dondi-like eyes, from behind prison bars.

I'm big on that kind of freedom, and I regret the millions of people who do not have it because of regressive governments or employers, but the phrase in question is about the other kind of free,the kind that says no one should get paid for content and I just don't agree with that thought.

Chip emphasized that words are important and he's absolutely right, because when words lose their meaning understanding diminishes.  It's why I got all puffed up, when the term "Citizen Journalist," was said to not apply to bloggers at ICE last week.

I also think Chip is right that the phrase "content wants to be free" is inaccurate. It may be true that people don't want to pay for it.  It may also be true that people who create content are motivated in ways more fundamental than compensation.  It may also be true that a great many internet professionals and business content providers are compensated indirectly. That make free content a loss leader in a lot of business models.

But the content itself?  I think it's pretty much agnostic on price point. If any of you folk out there like what I write and want to send me money, go right ahead. If any of you want to compensate me for speaking at your company or conference, let's talk.  If any of you like the words I've written and want my consulting, then compensate me. I do well by giving away the content you see here.

I need to get paid for the rest because my mortgage does not want to be free.

I don't think content wants to be free either I think people want to be free and when they are, they find it is a good thing.



March 31, 2007

Double Scoop Scoble unSands an Apple-Google Verizon Secret Device

Boy 'tis a fine day for Citizen Journalism, for those of us who believe that's what we should call stuff like this. Scoble didn't have feet on the street, but his buttocks on a seat in an over-rated Half Moon Bay restaurant by the beach, when he spied an Apple executive walking on the beach with a device that his Geekiness did not recognize.

Well, Hell, let Robert tell you what happened...

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March 28, 2007

ICE Conference, grazing sheep & Cattle on the same land

Back in the early 90s, convergence conferences were the rage in California. The underlying theme was that Hollywood and Silicon Valley were going to have to work together moving forward and the two very different cultures would have to converge. The subsequent joke that emerged is, "we thought this would be like getting sheep and cattle to graze on the same pasture, but it was worse.  It was like trying to get them to mate. If a child ever comes of the marriage it will be really, really ugly."

For the most part, Hollywood and Silicon Valley have not done much converging except where Steve Jobs is involved. The original animosity has increased for the most part and the two cultures have moved even further apart with Digital Rights Management serving as the barbed wire between them

It's now 15 years since those convergence attempts, and most people would agree that, when they're not playing hockey, Canada's culture is decidedly more polite and accommodating than either Hollywood or Silicon Valley. And ICE was certainly a very civil, well-produced event in a very pleasant venue, even serving tasty food at lunch.

It never claimed to be a convergence event, but it brought together over 400 executives from mainstream media, government-protected incumbent wireless, phone and cable providers, advertising,branding,  film, mobile, broadcast and computer gaming technology, consumer technology, new media networks, government and a few others that I may have overlooked.

In fact ICE, represented one of the greatest potpourris of  traditional and new media, top down-incumbents and bottom-up challengers that I have seen assembled in one place. The ICE producers had assembled approximately 120 speakers, most of them assembled into panels of 4-6 speakers, either in a general assembly room or in two large breakout rooms.

For me, the standout presentation was the opening keynote by Robert J. Sawyer, the prolific SciFi writer and blogger who sees the laws of Moore  and Metcalfe  causing an almost vertical growth path for computing power and  social network growth. A couple of decades forward, he sees the actual computer, TV and perhaps movie screen becoming obsolete as implants let us watch our entertainments and get our information behind our eyeballs and directly into the brain.

Is this vision or hallucination? I really don't know.  My guess is that his vision is right but the timing is overly optimistic. I believe there is a vanishing point to Moore's Law and we are arriving at it. But Hell, I wasn't the keynoter and I'm not a SciFi writer although I've occasionally been accused of being one. In any case, I thought Sawyer's quick sketch of a  huge picture was the right way to start this group cogitating.

I sat on two panels,  the first was called "New World Order," and the title made me wince a bit.  My understanding of the term is that it refers to a conspiracy to create one world government and thus end wars. When George Bush,the elder, used the term it has been written this motivated a survivalist cult to blow up a hospital in Oklahoma City.

Mark Kuznicki gave a mixed and accurate review of our collective performance. I thought Brady Gilchrist of Fuel Industries showed the clearest vision for a new world order that I believe in, one in which the power moves from the top-down, government-backed incumbents into the hands of the communities they serve.

The panel had an interesting composition.  There were six of us, three of us representing the disruptors and three representing the companies that we think should be disrupted. But few sparks flew.  There was a slight bump over user-controlled TV site Joost, but I thought civility got in the way of the chasm of disagreement that sat on that panel.

Second, with six people, plus a moderator speaking, each speaker had only about eight moments to speak, forcing us to go broad and shallow, rather than narrow and deep.

I would give an equally mixed review to "Blogging for Dollars," my second panel, which was accurately reviewed by Joe Thornley. With the notable exception, of the passionate rising star Ryanne Hodson, co-author of The Secrets of Video blogging (and is also editor of  The Scoble Show), I felt the remainder of us gave rather tepid performances.

I think we went off track at the beginning, when B5Media's Mark Evans noted accurately that to be a good blogger passion is more important than dollars, and I reiterated the point. This was accurate, and one that all panelists had figured out much earlier in our social media careers.

While the panel would have preferred discussing ethical issues related to money and social media, the audience had come to discuss  monetization. I had decided the night before to give out some personal numbers on my own so that the audience understood how few people derive money directly from blogging and how many make it indirectly because they blog.

I should have noted that less than 100 people in the world make a living directly from blogging. Naked Conversations, the blog is among the 1100 most popular blogs in the world according to Technorati. But if you slice it into a business blog, it is considerably higher ranked. Make that a marketing blog and it is probably in the top 100 of the category. As a book blog, I'm certain we are in the Top 10.

Last year, Scoble and I  divided less than $2000 between us in revenue directly from the blog. It was all from  our Amazon.com affiliation, which gives us each about 60 cents, every time we sell a book through the blog.  Because the keyword is "Naked," we cannot  use Google AdSense without demeaning our brand, but I doubt that would bring in much more than another $2K.

However, the blog also served to draw attention to our book, and while we cannot declare what we made, we can say we did much better because through our blog, we got publisher to compete for rights to the book. Because of the blog, we got people all over the world to talk about the book and that proved to be more effective in generating sales than the extensive traditional marketing dollars invested when the book was launched. Because of the blog, Scoble got a cool job as a professional video blogger, and I have more than doubled my consulting fees. I also now make a fair amount of revenue from speaking fees where for the last 30 years, my total revenue in that department was zero.

My point to members of the audience should have been that blogs don't generate revenue, just like press releases, goodwill donations, great customer support do not generate revenue. Revenue is generated because a company does it. It's an indirect thing.

All in all, I thought ICE was a great attempt at achieving a difficult goal. But there were two problems. While I had a great time meeting people at the conference, I found myself graviating to people like me, people who are dedicated to social media as a disruptive force.  Two of my favorite newly acquired friends are Michael Tippett, co-founder of NowPublic and Paul Sullivan, editor-in-chief of Orato, two Vancouver-based early phase companies offering fascinating forms of what I call Citizen Journalism they might use different terms).

The point is that people tend to hang out with others in their own culture. No one from Rogers, Canada's monopolistic cable, wireless and phone company came over to hang with us.  The two cultures are as likely to meld as Hollywood and Silicon Valley. Our side of the barbed wire is dedicating to snipping down the barbed wire and setting all the people that incumbents treat like sheep and cattle free. There side is dedicated to preserving the barbed wire and using the twin tools of litigation and legislation to protect the livestock as if it they owned them (or us).

ICE also erred, I think, by providing too much of a good thing. 120 panelists in two days makes it tough to drill into controversial issues, letting what few attendee neutrals there were in the room, here the two sides to potentially volatile issues.

I think ICE next year would be wise to develop a very similar agenda. But this time, put just two speakers and a moderator on the dais to debate each of the conference issues. Let the moderator as more controversial questions.  Let the panelist from either side, take off the gloves a bit and actually try to win a point.

And I'm willing to be one of those contenders. I do my best work without gloves on.

March 07, 2007

Toronto's 3rd Tuesday moves to a Wednesday so I can attend

The ubiquitous PR Pro Joe Thornley has posted that the next Third Tuesday Toronto Bloggers meetup will be Wednesday, March 21 to accommodate myself and other speakers at the ICE07 Conference including Brian Oberkirch . Go in to Joe's site and join the more than 50 folk who have already signed up.

I say Joe is ubiquitous because he seems to be everywhere.  I just saw him at the Montreal Blogger's Dinner and he'll be here at the New Communications Forum tomorrow to attend another blogger dinner. New Toronto.  The guy seems to be everywhere, but come to think of it, so I am I.

I keep wondering why I get invited to speak more often in Canada than in the San Francisco Bay Area.  I don't follow hockey, and I left New England where I was raised because I don't much care for snow and cold. Maybe, it's that there are so many fewer social media speakers up there. 

I'm not sure.  What i do know is that I keep meeting a whole lot of great people up there, many of whom have some fine blogs and a few of whom are starting to become old friends.




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March 06, 2007

Early Rise to NewComm Forum

I'm heading to Las Vegas at some ungodly hour tomorrow morning to be one of more than 400 people attending New Communications Forum. This promises to be a really superior gathering of corporate communications and marketing people with a virtual who's who on the corporate blogging consulting side.

I am on a panel, moderated by VOCE exec Mike Manuel, who has done a great job of prepping panelists, something which is not done by moderators often enough. Mostly I am there to meet up with old friends and meet new ones.

I had hoped to be done with my Global Conversations Overview before leaving, but that is not possible. I'm pretty sure I will be able to squeeze off the next significant section before going to be early for a 4:30 am wake up.

February 28, 2007

Techdirt: Publisher Attempts to compete with Google book scan plan are lame. I agree

One of the many Mikes at Techdirt has an interesting post about how traditional bo publishers, uncomfortable with Google scanning and making searchable the content of all books have started to try to compete by offering excerpts of their own books--with a high level of restrictions on usage attached.

Techdirt thinks these efforts are pretty lame and I have to agree. Naked Conversations was not the first effort to use blogs in support of an authoring effort but it was the most comprehensive until that time.  Our publisher John Wiley wisely went along with Scoble's plan (it scared Hell out of me at the start) to publish early drafts of the entire book on this blog. While there has been some scraping, by the bad guys, there has not been a single case that we know of involving the plagiarism that publisher's so dread. More important, while no one knows any precise figures of who influenced people to buy our book, my guess is well over 90 percent of sales have resulted from some connection with the blogging experience and sales have been pretty good.

While rumors that Scoble and I have become wealthy from naked Conversations are greatly exaggerated, Cory Doctorow, one of blogging's most brilliant bloggers told Forbes Magazine, "I've been giving away my books ever since my first novel came out, and boy has it ever made me a bunch of money."

It seems to me, that Google's scan will not hurt book sales, but will help them. Reading books on computer screens, or in Bubble Jet output form, is just not as good as in the book. One of our dirty little secrets about the Naked Conversations experience is that the actual chapters we published, were not as well read as the interviews or the daily banter on the topics we were covering. The chapters ran from 3,000 words to 10,000 words, and that is just too long for people to read on a computer.


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February 22, 2007

Egyptian Blogger sentenced to 4 years

The BBC just announced that a 22-year-old  blogger,Abdel Kareem Soliman will spend four years in prison for using his blog to "insult"al-Azhar university and presdidential strongman Hosni Mubarak.  His trial lasted five minutes.

February 02, 2007

DemoGods and Post Mortem

Ten of the 67 companies were named DemoGod last night at the wrapup dinner that closed out this 2007 DEMO. The winners are:

DARTdevices of Mountain View a company that lets you install a single app that will run accross multiple devices.

Boston Power the Massachusetts-based battery maker who claims to make Lithium batteries that are longer lasting and environmentlly safe.

Total Immersion
, the French company, whose "D'fusion" serves up virtual reality in uncanny ways.

Inilex, an Arizona company who introduced a $200 device that lets you track your car if it gets stolen, or perhaps borrowed by a teenage child.

PairUp, of San Francisco, who introduced Connected Travel to help business travelers meet up with their own Outlook contacts when they are on the road.

Blinkx, Inc. another san Francisco start up who introduced a dazzling video search engine.

Panjea.com a Los Angeles company who has created sort of a Hollywood for the rest of us.  Panjea lets you create your own internet-based TV channel to share with family and friends and even helps you get real advertising sponsors.

eJamming, the MIDI musician's internet collaboration system, based in Davenport, FL.

ReQall, the India-based startup that lets people use either their phones or computers to record anything  they have to say the instant they say it.

As is often the case, the selections were not without controversy. For example, two of the companies I heard mentioned favorably the most were ZINK, the paperless printer people and Magnify.net, who lets you create your own video channel of online content.  But, it turned out that both companies went over their alloted times, which is a surefire way of being disqualified and companies are warned about this by DEMO staff.

Also, Boston Battery, was my least favorite company and a company I heard bashed by numerous attendees.  I gave them a special DemoDog Award yesterday.  I was astonished when they won.

I discussed selections with executive producer Chris Shipley this morning for a couple of minutes. She reminded me that the DemoGod Award is based on the total perception of a company during its conference tenure. Making all the milestones required of a demonstrating company matters.  Getting along with the DEMO staff matters,as does traffic at your DEMO station and hallway talk about your company.

That brings us back to Boston Power.  I told Shipley that everyone I spoke with just hated Boston Power's presentation. She told me that everyone she had talked with loved it. I told her that people felt the company had failed to answer key questions about their claims. She said she had been told that their technologyt may be the most important at the conference.

It goes to show you.  It depends on who you talk to.


February 01, 2007

The Mossberg Panel

The gods have been announced, some apparent and a few baffling from my perspective and now an after-dinner panel is chaired by Walt Mossberg, the WSJ guru, and a panel of top notch journalists to analyze trends they picked up from the conference.

Mossberg asks Larry Magid of the CBS News, love ejamming, the music collaboration company and Jaman, the undistributed movie distributor.  Magid says the takeawy is social media enabling groups. I think tha is a very profound summary. 

Laeticia Mailhes of Les Echos, a French financial publication.  She thinks there are too many communities offering too many things.  How many communities can someone actually join.  I'm not 16 and I acknowledge that I may not join one.

Victoria Barret of Forbes Magazine, there are a lot of companies going out in online communities and it is difficult to distinguish them, but ZINK, the paperless, portable printer blew her away. Me too. She calls the ZINK the immediate gratification product.  You take it to weddings and print out pix and hand them to friends.

Michael Miller, former head of PC Magazine agrees on the immediate gratification issue.

Magid knows that he may not personally enjoy buying ringtones but still there are millions  of people who spend billions of dollars on this stuff.

Walt liked companies that had real solutions.  Pair Up and CircleUp help you travel for example.  Miller agrees that he see real value in them.

Vitoria discloses that Forbes is working on a cover story called the Art of Selling Out and that many of these companies are planning to do that.  But she observes, customers may want to go to one big site and get this from a big company rather than a company that could be mistaken for a feature.

Walt draws applause referring to cellular incumbant companies as "Russia." he notes that Apple's iPhone and a great number of companies may change the telephony industry.  These are the companies I frequently call "cheap talk companies. "Magid notes that companies are starting to bypass the carriers. He agrees with Walt that they are devices "formerly called cell phones."
Three panelists pan the Seagate portable storage device.  Said Magid, "They are actually solving a problem I do not have." Miller, the geekiest of the panelists diagrees.  There are people who want this and will carry it around. He is of course right, but  wonder how big the market is for a large storage company trying to figure out how to adjust course for survival.

"Blertz," Walt quips, "sounds like an unpleasant bodily function," but Miller says the company has an interesting platform which Victoria said is "MySpace for the rest of us."

Laeticia is fascinated, she says, with whom much people like to express themselves on the web, drawing scattered applause. Magid says that he's not sure that he believes in the wisdom of the crowd.  He's concerned that he doesn't know who the members of the crowd are.

Miller saw one of the trends was people doing things together on the web.

What do you think the world will be like when this MySpace generation enters into the workplace?  Magid things they will be more productive when they enter the workplace. Miller the idea of people coming together and collaborating will work simultaneously on documents and this will be an improvement.  Victoria sees young people having more global relationships when they enter the workplace.

Like a good number of the events at this event, reaction was fairly mixed to this panel. personally, I saw it as one of DEMO's finest moments.  There is still something to be said for the wisdom of listening to traditional journalists who have spent  decades watching this industry through so many turns in the road.

It's late.  I'm skipping the links.  these are folks you can find yourself.

My DemoGod selections

Dinner starts in a few minutes and the Academy of Demo God selection, using their mysterious and occasionally controversial criteria will be announcing their selections for DEMO God. The following are my picks.  They are based on hallway buzz, more than my personal picks.  I have eliminated any companies with whom I have worked for this conference or previously.

Some of these were not my personal favorites. Ahem the envelopes please:

1.  Blinkx.com, the last presenter today is a video search engine. More than the technology, they were helped by an extremely funny, yet articulate presentation by CTO Surango Chandratillake.

2 eJamming. This was yesterday's closer and it ended the day on a high not, probbly a G sharp.  This is the music collaboration company with the singing CEO.

3.Jaman. This is one of the companies with cool technology. It is a community play for people who would like to see award winning cinema that never made it into commercial distribution. I wonder how many people will really be willing to pay to buy or rent these selections, which I'm sure are works of some great unknown artists.
4. Magnify.net.  This is an extremely cool search engine for citizen generated online videos. CEO Beth Temple is among my favorite new people.  It was among the most mentioned companies I heard about.

5.  D'Fusion is a virtual reality advertising company who gave the best demo I ever saw a couple of years back. Two-third's of this years Demo hit glitches.  The remainder drew enough oohs and ahs to make them a winner and the stuff worked beautifully at their DEMO station.

6. Vuvox is service that lets users very simply tell their stories online by aggregate their multimedia doigital content. They willprobably compete with my client Scrapblogs but they seem to be a people's choice at this conference.

7. ZINK, the paperless portable, unless photo printing device was clearly the floor favorite from what i could make out. If they don't get named a god, I will demand a recount.

A Special Demo Dog Award to Boston Power

Back in the days when I was editor of Conferenza, I created a special award for DEMO.  While the producers do a good job of selected DEMO God Awards, we took a more dyslectic view. Inspired by a presentation by Sprint, that featured a self-proclaimed "spokesmodel," we created the Conferenza Demo Dog Award, and gave out a few additional citations who gave DEMO attendees memorably bad performances.

In fairness to DEMO's producers, we stopped giving the award out several years ago, as DEMO seemed to be vigilant in herding the cats who presented, getting them to "just talk" to  the audience and to make the technology the star of almost every presentation.

I am no longer Conferenza, but still I feel compelled to dust off the DEMO Dog Award and hand it to Boston Power, for being the talk of the first half of today for the memorably awful presentation. With some sympaty to them, I wondered how you do a demonstration  of a lithium ion laptop battery.  I still do not know the answer, but I now knw one way not to do it.

The six-minutes seemed longer than that even during the first embarrassing two minutes when a spokesperson for HP talked to the stage as if he were the opening keynoter in the announcement of a cure for cancer. The out bouncede Dr.  Christina Lampe-Onnerud, company founder and CEO who seemed to have had her presentation training in the hands of a veteran of real estate infomercials on the cable Shopping Channel.

She talked about how her life was batteries, that she had spent 15 years in batteries in this new Sonata was the culination of that life. She told us that it took a full charge in 30 minutes and would live as long as my notebook would. She told us that it was the first environmentally safe battery.

What she did not tell us is how long this battery lasted between charges, which of course is the essential detail. Attendees also had some difficulties with her claim to environmental friendships.  Most of us have heard the problem with batteries is the Lithium.  So how do you make a lithium battery that does not pollute as it braks down.

Based on the Demo, I would assume it's magic.

One last note, I do not blame this embarrassment of a presentation on the conference producers.  They have been historically very vigilant on ensuring presenting companies do their best.  The DEMO website is filled with videos of great past presentations and anyone wishing to see what works just needs to take the time to watch them.

It seems to me that Boston Power is proof that no matter how hard you try to herd cats, one of them goes astray.

Flipping for a phone service

TeleFlip is a company strongly recommended by my cheap talk guru, Pat Phelan. It essentially gives Blackberry and smart phone features to standard  mobile phones. It lets you get a steady flow of email into a handsight.  There's no new software or device, but you simply set up your account through the company website. The site gives you such neat features as white listing some people and blocking others.  It goes live in North America in six weeks, then starts spreading to other countries. it was a good demo, the best of the morning as far as I was concerned

DEMO, Day 2 Morning

I had a great night last night, leading to a late start this morning. I walkeed into to a rousing round of applause for Dart Devices, which the little book says, makers  mobile phones interoperable. On the dais, they were making a couple of toy birds flutter their wings. I have not a clue what was happening, but they seem to have been well-received.

What I did see left my sock unblown off my feet.  Several nice features claiming to be a company, some of who had difficulty stretching their demoes to a full six months because of the simplicity of their products, services and er... features.

Whisher.com, of Barcelona is software that aggregates all WiFi networks into one free global wireless community

Inelix.com is a little software add-in that add high fidelity quality to Skype and Wifi moble phones, even on seaker phone.  The quality  we heard sitting in the audience was definitely better than anything I've yet heard through the half dozen gizmos I plug into my computer to use Skype.

The Alcatel-Lucent Mobile Endpoint Management System introduced a pocket sized devices that lets you find any mobile device, turned off or on, nearby or remotely, alledegly anytime or anywhere. Can secure a remote laptop through encryption.  This will probably appeal to enterprise who has continued to fret the security issue on the edge of mobile networks, ever since they began.

Seagate Technologies--sponsors of both the Scoble Show and this year's DEMO previewed a wireless storage device that can charge your cellphone through BlueTooth. Called DAVE (for digital video audio experience), when it is available at some point this summer, the device will give you up to 40 GB, so you can bring your movies photos and god-knows-what with you.

Inelex, of Chandler Arizona is a device you stick somewhere in your car to track it if it gets stolen. Then you can track the car on your computer while you call the police, who will apparently believe you are not a clairvoyant as you tell them where you see your car going on your Google map.  This, of course assumes you didn't leave your phone and your computer in your car when it got ripped off.

Brevient Technologies
introduced Jyngle, a voice and text Instant Messaging system in one-to-many mode. You go to the web site nd your create  groups, whose membership is password-protected if you choose. The company CEO used an example of moving a football team from one field to another. 

January 31, 2007

Addendum: eJamming

I thought we were out of here, but I missed eJamming and that would be a mistake.  This was tres cool.  A young guitarist came on the dais and collaborated musically over the Internet and produce CD quality music to share, sell or audition..  With ejamming they can collaborate with their online software from as far away as 200 miles. This is timely.  one of the hoaxes du jour was recently on YouTube where it appeared musician from all over the world assembled to back up a singer spontaeously.  It never really happened.  This was a good close out when founder Gail Kantor closed out with a Jopliesque rendition of Piece of My Heart. I like this one.

Demo in the afternoon

I liked the afternoon considerable better than the morning sessions, as did the people sitting near me. Perhaps that goes along with my personal interest in social media and end user products.  But an energy that seemed flat in the morning, was stronger in the afternoon.

Support.com's  Solutions Toolkit tunes up a PC in about five minutes over the Internet. A completely automated system.  Cleans up your desktop, optimizes the disk and lets you shut down your Windows-based computer faster than a speeding iceberg.  Provides a "non-geek" language report so you know what they actually did.  I know a couple of car mechanics that should use it as well.

Sailpoint Technologies
, my favorite of the enterprise presenting companies address the $27 b spent on compliance risk management and reporting.  Product is Compliance IQ, which eliminates all the spreadsheets and database reports and produces a single screen Risk scorecard, letting the manager figure out where the greatest problems exist.  He or she can drill into the information to get more and more information as needed. Contains tons of data that can be accessed in seconds. This may be a huge solution for a major corporate headache all of whom need to manage measured risk situation.

Panjea introduced Panjea TV. It pulls clips from YouTube or Google and remixes them into a personal Panjea channel. Was the 9th presenter to say "it's really that simple," but as Dan Farber, sitting next to me said--no it's not."  This product to me seemed promising but not quite ready for prime time.  The uneven presentation was also not quite ready for dress rehearsal.

Magnify.net  of NYC, lets you keyword search for videos. Had audience shout out keywords and came up with 1000 in about ten seconds.  Went to weather video channel.  Lets you discover video all over the web and integrate it into your own site. One of the favorites among salty media folk sitting near me. This was a favorite of people I asked.

Yodio, is an online destination community for for audio and video sharing.  Demo called in an audio to the community by phone to recommend his visit to Big Sky Montana. This was a second strong demo in a row. They also can geocode all content that comes in. So somebody can call in from Paris and Yodio can sent that person geographically relevant content, almost instantly. They also said they accet Paypal tipping.  My tip: Buy low. Sell high.  These guys had good energy and just talked to the audience.  this was a personal favorite.

Live Square--Media 2.0 security companies.

Ink2 Corp.
  of Emeryville is old-fashioned print shop, who I also consulted on their presentation  introduced a web-based service that produces print on demand cards, calendars and other items you select from affiliate web-based content providers. CEO Mark Rinella showed how he created a greeting card from an online vintage comic book cover.  He then entered a personal message to a friend, selected a stamp and mailed it off, all within 24 hours. It was well-received.

VuVox--let's customers pull in video, audio and photos.  Let's you choose a whole bunch of styles.  using artists around the world for special unique looks. Goes into a teen room and creates an MTV like  screen.  Did it in seconds. You can create a visual environment, then publish it on your own site or on a Vuvox channel and share it with friends on MySpace. They are a potential competitor to my client Scrapblog and their presentation was well received. Vuvox was among the day's favorites.

Splashcast
--is a multimedia syndication platform that let's people creat and syndicate  and syndicate online channels of mixed media content.  Far and away one of the day's best technologies and presentations. Among Sharpcast team members is Marshall Kirkpatrick, formerly of TechCrunch.

SharedBook, Inc.
  let's you collaborate online to jointly create a hardcopy book for personal publication.  Company is doing this with several API partners. Demo showed how a Soccer mom would create a team book. It can be ad supported for a business.  No bad.

OurStory--Andy Halliday, founder and a former client of mine, let's you tell the stories of family members with photos and text.  At anytime you can download it into a book.  A key feature is the timeline.  You drag and drop photos and text onto the timeline and they automatically arrange chronologically. Show photo story of family members and use as a Christmas present. Can also make video entries.

Mixpo of Seattle, whom I consulted for DEMO, can combine media onto a single card that can replace a small business website. Describing the service  for "everyday people,"  Glenn Pingul described how a destination travel agent, a designer and a restaunteer could all use the "mixcards," to create always current multimedia displays.

It's half time in DEMO land as far as the dais presentations go. The winners of the day from where I sit, were Vuvox and Magnify. The other gods selected today, will be of a lesser level or so it seems to me.

I'm now doing the other yhing people at DEMO doing lots f.  I have a series of three private meetings, before a dinner for members of the press and DEMO sponsors. I look forward to the free meal part of it.

DEMO opening presenters. Corpspeak on the dais

The session opened with a potpourri of 15 consumer, small business, enterprise, online, on-computer software and hardware, about half from large public companies.  No one hit it out of the park at least from where I sit behind home plate.

Speakers seemed to me to be generally less well-prepared than in recent demoes, some reading from Index cards.  There was also a notable incursion of the dreaded "corpspeak," using overworked cliches such as, "really it's that simple."

Still, there were several winners in my view, and many of them in tech categories where I spend little or no attention.

A few of them:

Qtech, Inc.
reQall.  Notes to yourself can be stored on a phone.  Sort of letting you send voicemail to your self.  It makes a nice list that you can call in to hear.   Very simple, easy and useful product. It reminds me of something I was ... but I forget.

Eyejot of Seattle is a video messaging platform. Extremely easy to use. You can take a clip from camera photne or dig computer.  Send it off to anyone else on the eyejot network. Can watch it on your iPod via iTunes, MySpace.  Consumer apps, but is also compatible with mobile devices for the business user. Trying to combine video chat and email. 

Honeypitch of San Francisco gave a somewhat goofy presentation that shows how you can create an almost instant customized, personalized proposal for clients.

Mission Research, of Lancaster, PA,  who already produces successful CRM software for nonprofits announced a simpilar on-computer software for small business called SalesWorks. CRM is not my personal favorite app, but this seemed incredibly easy compared with the Salesforce demos that I have suffered through in the past.

Ceelox  introduced Scram which lets you send encrypted messages for greater security. You can send it not just by email but also via Instant Messenger.  It can also send ads that when downloaded have special messages behind them.  These could be sweepstakes numbers, etc.  The Ceelox folk say they turn spam into Scram. I am not so sure.

Symantec introduced their Identity Initiative, which the company says will allow users to use their identity online more securely. The company claims that "security 2.0" protects both identity and security.  Used old cartoon of a puppy on a PC, boasting that on the Internet, no one knows your a dog." Let's you check out unknown vendors online before you give them you credit card info.

Jaman.com, showed 25 award winning film synpses, none of whom made it into general distribution.  They offer a growing library of such films online to subscribers.  Uses compacting technology to send you full screen video in "better than DVD quality." Lets you have in-movie commentary and discussion--or without them if you choose.  Still in beta, they have 200 films available, with 1000 more coming.  Charge $1.99 to rent and $4.99 to buy.  This was my runaway favorite in the segment.

Total Immersion
, the French Virtual Reality advertising firm who in 2004 gave my lifetime favorite Demo of  a helicopter that wasn't there hovering over attendee heads when they inroduced D'Fusion. They were back to show  their mobile and consumer   version, which this time did not work on the first two tries.  The third time we watched a video car chase with Thomasville type cartoon charaters running about.  This was actually just a cardboard model brought to life.   Then we saw a cartoon charater popout of the presenter sweatshirt. Then the speaker's head got replaced onscreen by Arnold Schwarzennegar. Despite the glitches, it unquestionably brought  the most favorable response of the day. Extremely cool.

DEMO Opening Session

NOTE: I forgot my camera-to-PC wire.  I'll add photos later.


Zink Imaging
--Name stands for Zero Ink.  Demo person takes a picture of Shipley sends wirelessly to ZINC printer, which is about the size of a Blackberry.  Device can be embedded into digital products. Uses a scifi-type process of melting microscopic crystals to produce colors for seemingly vivid output. The prints are also heat resistant and waterproof which is pretty cool.Seems to me this is the Polaroid Camera for the Information Age.  Partnering  with companies to make mobile printers, digital camera with ZINK printer built directly into them.

Shipley kicks off DEMO

Chris Shipley has just walked onto the stage.  She comments on the great energy in the room. "We are at the center of an exciting shift," she tells us, and in this shift the individual is becoming all powerful.  She has struggle with terms to describe it but the right words have eluded her. Web 2.0, she tells us, has traction for the term.  "It is a condition in the marketplace, and has become a trendy presence.

Chris wants to shift to a model that puts people at the center rather than the technology. We've moved beyond consumer generated content.  Tools that allow us to customize & personalize our own experiences ar now coming into the workplace. This is not just consumer, but includes empowered individuals in the enterprise as well. User want usability and ease even when interacting with enterprise data. The enterprise, too is being driven by individual influence.

The theme for DEMO this year?  The user is at center and consuer/enterprise definitions are getting less relevant.

Then she moves into the opening segment with 15 companies representing a mix of enterprise and consumer companies.

Experts: Don't upgrade to VIsta

One thing I love about DEMO is that I get to rub elbows with some of the world's savviest tech press.  All the product guys are here. Hanging out in the lobby with them yesterday, I asked the question that is on the mind of 90 percent of all computer users:

"Should I upgrade my computer to VISTA?"

I received a resounding "NO!" in three-part harmony.

It seems that Vista is great if you are buying a new PC, but right now there are all sorts of incompatabilities with legacy software, the stuff that's already in your computer. This will get worked out, one app at a time, over the coming months, they speculate. But chances are you should just wait to have Vista in your next machine--and the one I have right now works just fine, thank you very much.

DEMO reception is energy charged

DEMO Mob

[DEMO Mob. Photo by Shel. Additional DEMO photos available here.]

In the years that I reviewed conferences for Conferenza, I always used the opening night reception to gauge the mood of attendees, and almost invariably that gave me a sense of what we would be in for at the conference.

If last night's DEMO reception is any indicator, we are in for one Hell of a high energy time. Originally planned for a casual outdoor industry schmooze, the threat of rain over the Palm Spring Desert drove 600 people into the overly intimate JW Marriott lobby lounge where we rubbed elbows at extremely close range and shouted greetings toward each other. Remnants of the party were still going on when I crawled off to be after midnight, about five hours ago.

What dominates this conference are the start up teams, 67 of them, who have invested a good deal of money and time to be here.  They thought they were here to meet the media, investors and big company dealmakers.  At last night's reception, they found each other.  They chatted and realized they were not alone in the extraordinary effort that goes in to succeeding at this conference.

As I went for an early morning Vente coffee from Starbucks, the lobby was sparsely populated with young people typing on laptops, chatting intensely.  Many of them will present this morning.  They will stand on the dais in front of 700 people from all over the world.  Several of us bloggers will report to the world not in attendance as these companies present. A few stars will be born here. 

Other will go back home, take a couple of days off to relax and reintroduce themselves to spouses and have painful meetings of how their companies need to adjust course. Most all of these companies will be changed after havingg had their first shakeouts at this conference.

Gawd, I love this show.

January 30, 2007

I'm at DEMO, my favorite conference

I'm at DEMO where 67 companies, mostly startups will be strutting their stuff for six minutes each tomorrow and Thursday.  It is my favorite conference.  I see people who I only get to enjoy at this conference, twice each year. I get the big picture on what is happening in innovation.

I'll be blogging as much of it as I can over the next few days and beyond.  I'll also be linking to other bloggers who are here.  If you are blogging from or about DEMO, please send me a link and I will post it.

I am using the tag demo07--unless a different tag is named from the dais.



Krypronite 2: a new twist to the Lance Dutson story

Back when Robert and I were writing Naked Conversations, we wrote about the Kryptonite lock mess. It seems you could pick a Kryptonite lock with a 19 cent BIC pen and bloggers had something to do with making this information public. The 23 employees at Kryptonite stayed steadfastly mute on the topic--until we posted about it some nine months later. Then Donna Tocci, Kryptonite's PR person spoke out with passion and credibility about the company's side to the story, one which made many of us rethink our perceptions of the blogosphere's role, and one that changed what we wrote about Kryptonite in our book. 

Had bloggers been vigilant or vigilantes?   The question remains unanswered and still debated. Forbes magazine called us a lynch mob. Many of us consider blogs a way that the people can speak up. But is that what happens when a blogger takes on people who are clueless on blogs and what to do about them.

Now comes the story of blogger Lance Dutson who took on the Maine board of tourism and it's advertising and PR firms.  He was tireless in charging wrongdoing, nepotism, arrogance and lack of response.  he was threatened by a lawsuit, he reported on how his wife was intimidated on her job. He kept blogging atnd the other side kept silent, until this morning.
.
For more details, including the who's who of it all, check out Jim Turner, an extremely thoughtful blogger, who points out much of the history along with how bad organizations opposed to Lance looked to those of us who investigated.

This week end, while I was blogging ardently about the need for greater blogger ethics, I learned from Lance that Dann Lewis, the director of the board of tourism had been fired.  According to Lance this was because of Lewis' attempts to intimidate him through litigation.

Now, just like the Kryptonite saga, nine months after it began, the other side has now decided to speak out in the form of Sherry Lewis, who charges Lance Dutson "is a liar" who got away with it because he caught the other side by surprise, and like the Kryptonite folk, this other side was clueless about how to deal with the blogosphere.

In a lengthy comment on my earlier post, she wrote this morning :"...the dozen or so individuals involved had no idea what had hit them. The attacks were becoming relentless and very personal. After the meeting with Cone, Dann made it clear that engagement was the only way to go.

'Talk WITH us.'

Dutson could not handle such an approach."

In short, Sherry Lewis contends, Dann did not want to sue Dutson and had nothing to do with it. She further charges that Dann wanted to engage Dutson in conversation, and when the met, it was Lance who was accompanied by a lawyer and it was Lance who got up and inexplicably got up and left the room after about five minutes. (BTW, the "talk WITH us," line is an apparent reference to Naked Conversations book's promotional material.)

So who should I believe?  I haven't a clue.  In this case, I've tried to just be a reporter.  I've been speaking with Sheri by email for the past couple of days and she seems pretty creditable. It took her two tries to successfully post her email, which implies she may be new to this communications form. She was forthcoming in revealing she is Dann's spouse.I think I would enjoy meeting her.

The trouble is, I found Lance to be creditable as well. I was diappointed not to meet him when I canceled a trip to Maine last October.

I imagine that the absolute truth lies somewhere in between the two versions. I lon ago learned that even those who were in the room have sincere differences of opinion what transpired.

Bloggers are also less experienced than traditional journalists in managing the  hearsay of "he said/she said" reporting.

My lesson in all this is that in the future I will be more conservative in covering disputes that do not directly concern me. I will remember that most people in the world still don't get blogging, how it works and the power it holds.

We bloggers have become a powerful lot. But we are inexperienced with that power and we need to learn that with it comes increased responsibility.

January 27, 2007

Farecast offers insurance on their Air Ticket predictions

I have mixed feelings and have experienced mixed results in predictive technologies over the years. One that I like however is Farecast a site that predicts whether airfare is heading up or down to a particular between particular destinations in a given date range.

But now, for $9.95 Farecast is offering insurance that their predictions are accurate, or they will pay you the difference between what you paid and what you could have paid.

I'm no number cruncher, but Mike Fridgeon, VP marketing told me that Farecast has been hitting it right about 75% of the time.I think they're betting that they'll just keep getting better over time.


In any case, for 10 bucks, it seems worth checking out.




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January 26, 2007

Lessons from SLAC

Bebo White

[Bebo White, SLAC tour guide and author of the first web page. Photo by Shel]

"Don't let any of these guys tell you they saw what was coming.  They didn't. Maybe Tim saw it, but to be honest I don't think so," our tour guide at the legendary Stanford Linear Accelerator Center  (SLAC) told us.  He should know.  Our eloquent, passionate guide was Bebo White, who wrote the first web pages. Tim is Tim Berners-Lee, his colleague, who invented the World Wide Web.

My visit to SLAC was arranged by Marc Weber curator for the Web History Center.  Located inside the Computer History Museum, Marc's charter is to archive the robust and relatively recent history of the Web. I've accepted a role as an adviser to the organization and, in return, Marc hooked me into this SLAC visit previously arranged by coincidence for some guy named Robert Scoble.  Scoble and I have met before.

Bebo excorted us through this somewhat funky campus that serves as home to many of the world's most brilliant and accomplished physicists, a campus where six previous residents became Nobel Laureates; a campus where the first American node for the Worldwide Web was built.

The main attraction is the two-mile long linear accelerator, a very complex tube of tiny diameter. Simplistically speaking, sub-atomic particles are placed in two ends and are hurled at each other, virtually at the speed of light.  The collision transforms the particles into energy just as Einstein said they would.  Studying what happens we were told has been a significant factor in ushering in a current Golden Age in Particle Physics. It also gave the world microwave ovens.

Scoble video recorded 90 minutes of interviews with some of the most accomplished of the SLAC administation who told rich anecdotes of what has happened there over the years. I think his challenge will be in choosing what to edit out for the Scoble Show.

While everyone we met treated us to a fascinating story, Bebo overflows with them.  We had run out of time before we got to visit the linear accelerator itself and will have to come back for the 90 minutes that will, which I'm sure Bebo will stretch to3 hours and make it worth our while.

Paul Kunz

[Paul F. Kunz, architect of 1st American website. Photo by Shel]

A particular highlight--and the lessons of the day--came from Paul Kunz, who told the story of how, in 1980, he built the first American web site, on a NEXT workstation one afternoon after the guy assigned to do it flaked on the job.  Over at CERN, Tim Berners-Lee needed it for a  demo he was planning for a fast-arriving conference presentation in Paris.

Kunz, echoed Bebo's earlier warning. He had no idea what they were unleashing in the world with this web thing. Berners Lee was demonstrating how hyertext could be used for online research collaboration.  The first project was t show how researchers could all access one important database, thus sharing valuable information.

"Before that presentation, maybe 20 people knew about what Tim was working on," Kunz recollected. "Then at the conference, all 200 people were really riveted. They got it immediately. They each went home and told 10 people.  So we went from 20 to 2000 people in a week all through word of mouth.

For me, this was the big takeaway.  It reinforced two points that keep coming up in everything I'm doing:

(1) There is no marketing force as powerful than the natural force of word of mouth. There is no corporate program that can does the shoes of credibility of the natural peer-to-peer enthusiasm that propels word of mouth to be fruitful and multiply.

(2) Vision is rarely the builder of great things. I've been working with entrepreneurs since 1979.  Most fabled success stories begin with: We put this together because we thought it would be cool and we wanted to share it with friends." What appeals to you and your friends just might appeal to a great many people.

This latter point is all-too-often overlooked.  I think its in part the fault of many VCs who want to hear about millions and billions and they do not understand the power of natural peer-to-peer.  They don't understand that humans are collaborative by nature and we spread product information to benefit friends not companies. This is what Berners Lee did.  This is what so many others have done.

One parting thought. The guys I met at SLAC seemed to display an attitude that I have always found the most compelling.  Each was humble, but proud. Each seemed a bit surprised and very pleased with what they have accomplished. Perhaps this strikes particularly well with me this week.  I have met a few people who have a good deal of strut about thing they think they will achieve in the nearterm future.  It seems to me they should wait longer to strut and let their stuff do it for them--if it is worthy of a strut.

January 22, 2007

Tara on Chronicle Front Page

Tara Hunt is on photographed and interviewed on the front page of today's San Francisco Chronicle. Is it because she's co-founder of Citizen Agency, a cool new consulting firm that helps companies work with online communities? Nope. Is it because she speaks at more events thena candidate for the Democratic presisdential nomination? Nah.
Did  one of her many Web 2.0 clients, get acquired for a million zillion dollars? Not yet, I'm afraid.

Tara is among many city people I know who uses ride share services to avoid the pain of having to own a car in an urban setting. So there she is, slipping behind the wheel of a Nissan Versa. Sometimes, you just gotta be in the right place at the right time on a slow news day.

Montreal Blogger Dinner?

I am speaking at an event sponsored by Inforpresse on Feb 21.  I'm not yet certain where it is. I will be coming in to town the day before and would love to meet any bloggers.

Are any of you out there? I'd love to hear from you.

January 12, 2007

The Multicutltural Phelan

I received the following email from Pat Phelan a short while ago.  It doesn't matter what we were discussing.

"LOL

No grasshopper

U de man"

The first line is IM shorthand. The second is a refernce to Kung Fu, a 1980s TV saga about a Chinese man wandering the American old West and the third is a bit if inner city Ebonics."

This all from a guy who lives in Cork, Ireland. "It's no small wonder that the wee people don't bang your tongue on the Blarney Stone, Patrick. Will there be no end to you sounding like all the languages of Babble in one wee email? Top of the marnin' to ya anyhow and Sholom Alechem.:

'tis a wonder how we are all bcoming so multi cultural.

 

January 10, 2007

The Day the newspapers died

Jane Genova joins those of us who ponder a day when traditional newspapers are no more. First off, I don't think all newspapers will die.  The ones she mentions, like the NY Times, Washington Post and Wall Street Journal will survive as will probably USA Today, just like the few US auto makers who remain following a time when there were scores of them, just like dotcom companies like Yahoo, Google and Amazon now survive.

What is killing newspapers, as I've written before, is not their news gathering and reporting mechanisms. It's their antiquated distribution system.  Daily is now slow when only a few years back it was lightening fast.  Dropping newspapers on driveways and putting them in corner boxes is cumbersome, compared with internet distribution.

Advertisers will follow readers onto the internet. Over time, they will figure out a way to advertise online that is more effective than it is obnoxious. While I doubt that very many daily newspapers will survive this trend, large newspapers have time to figure out their own transitions to online.  And these services like the BBC, Reuters and AP will also figure out how to distribute news directly to us end readers.

The likes of me and the other bloggers like Toby Bloomberg cannot possibly replace traditional news editors.  We may occasionally serve up a newsworthy tidbit, but we are not primarily news gatherers. With few exceptions, no one is going to pay us to hop on a plane and go cover a natural disaster or a war or a presidential news conference.

But what about The Scoble Show and the Edwards campaign, you may ask. Well, that brings me to my final point. The folks at Podtech may disagree with me, but I think they are the beginning of a new form of news gathering network--one that exists primarily online and ones that will grow to compete with more traditional news networks.  The quality of Scoble's informal interview with a presidential candidate is historic.  It will just take a bit more time to define its impact on both politics and news gathering.


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January 06, 2007

Andy Sees new age of "Instant Journalism

My friend, the VOIP watcher Andy Abramson extends the ongoing conversations about citizen and traditional journalists and he adds a new name for what it is we are all doing with our camera phones and mobile blogs.

Next week," hundreds of bloggers walking around with video cameras, video phones, laptops with webcams, a new kind of 'instant journalist' will be be starting to appear at a level like never before at CES. "

It's a good read.

January 05, 2007

Immigrants launched over half of Silicon Valley startups

More than half of Silicon Valley's start ups of the last decade were founded by at least one immigrant, according to Benjamin Pimentel, a staff writer for the San Francisco Chronicle. Citing a Duke University study, the article says that nationwide, about one-fourth of start ups have immigrant founders.

I guess we should call this in-sourcing. This should come as no surprise. I believe the better parts of America's history are filled with stories of people who came here because this is supposed to be the land of opportunity, and they took advantage of those immigrants. This survey is well-timed. The US Congress next week will take up changes in US immigration laws and many feel it portends to be an ugly discussion.

This issue is relevant to Global Neighborhoods because technology may make it less necessary for the world's best and brightest visionary technologists to cluster here in Silicon Valley. In short, the flattening world may mean that the Andy Grove, Vinod Khosla and Sergey Brin, Alexander Hamilton, Andrew Carnegie of the future may not have to come here, robbing America of its ability to attract so many of the world's best and brightest.

January 02, 2007

Maine gives laptops to all 8th graders

My thanks to Guy Pelletier for pointing me to this slightly dated report on the state of Maine using budget dollars to equip all of the state's 8th graders with laptop computers.

This is not a current story, but I did not know about this, and I assume some of your readers don't either.  I hope you find it as interesting and useful as I did.

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December 31, 2006

How to get Gmail in your Outlook

Regular visitors to this site already know that it is usually a very bad place for getting technical information. I am much more of an end userist than I am a technologists. I tend also to avoid have company executives show me how to use their products.  If the products are designed for end users like me, we should be able to figure it out for ourselves.

A few days back, while in a hurry and realizing that by using two email accounts I was creating information management headaches, I spent a frustrating half hour trying to figure out for myself how to forward my Gmail into my Outlook and the answer was not readily at my fingertips as I feel it should have been.

So I cheated.  I posted a blog asking for help. No fewer than four people gave me answers.  It appears they gave me three different answers and I have a hunch each will work.

Thanks for your generosity, everyone.

I used the first solution offers--from my old friend Tom Stitt of Aperial Technologies [website]. It was simple and straightforward and it works just great.  I offer it here so that frustrated end users will be able to discover it when they search for the same solution.  Thanks, Tom.

In Outlook:

1. Tools-->Email Accounts-->Add a new Email Account--POP3

2. POP=pop.gmail.com

Tick the box that says "My outgoing server (SMTP) requires authentication"

Set the POP3 Port to 985 and tick the box that says "This server requires and encrypted connection"

Set the SMTP Port to 24 and tick the box that says "This server requires and encrypted connection"

You will also need to open your Gmail account, select Settings (upper right hand corner of your screen) and enable POP Download on the Forwarding and POP link. Keep Forwarding set to Disable. You want to Enable POP. I leave the 2nd item under POP Download set to "When messages are accessed with POP - keep Gmail's copy in the Inbox

You can also setup Gmail to receive yourOutlook account - essentially giving you the option of having all your email "backed up" at Gmail and having web (vs. Client) access to all your email (nice option the laptop ever decides to take another holiday in France.) Gmail lets you set the reply address for each email account. Assuming your ISP lets you do SMTP relay, you can do the same thing with Outlook.

December 29, 2006

About ethics...

There's a wonderful quote I learned in my college days.  I thought it was from George Bernard Shaw, but I couldn't find the quote anywhere when I searched this morning.

"Ethics is what you do when no one is looking." If you know who said this, please let me know because I think I'll be using it more often in the future.

Lately, there's a lot of talk about ethics in blogging and social media. WOMMA, a rightfully respected organization has heavily promoted its ethics code. Everyone seems to have an opinion these days about whether or not bloggers should accept free laptops to review Vista, which to me is the glaring non-issue of the day.

I believe people know when they are doing unethical things. They usually do them when they think they can get away with them.  Some people do and some don't. In blogging, transparency has become the word at the extreme core of it.

Disclose to your readers where you are coming from.  We decide as readers what we think about it.  Even if we do not like it, you have passed the ethical sniff test. Try to fool us, try to foist a favorable or unfavorable post as if it were one thing, and it turns out to be another, and hopefully you will become toast.

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December 28, 2006

Insiders think Edwards has nomination already wrapped.

Years ago, I was deeply involved in politics and government, but I'll save those tales from the crypt for another day.  Now, I'm pretty happy that I am far from that maddening crowd. But I spoke to my one good friend who remains very close to the center of it, at least on the Democratic Party side where he rubs elbows with people who consider themselves to be powerful insiders.

He tells me that these Party elite believe that John Edwards will win the Democratic nomination.  They believe he has the right message in his "Two Americas." They think he is primary savvy because of his experiences four years ago.  These insiders believe that all Barack Obama is up to is making a dry run, so that he will be in the right position four or eight years from now.  They also think Hillary Clinton is already too controversial and will implode long before the democratic nominating convention.

Me? It would be nice to have a personal friend who has a personal link to the president of the United States. I liked John Edwards the last time around and was among the first to predict he would be a finalist.  But then I was absolutely disappointed at the vice presidential debates of four years ago, when Dick Cheney just aboutput him accross his knee and spanked him. It left me wondering if Edwards had the tenacity and stature to play in the Big Leagues.

I still wonder about it. Four years is a long time. Losing to this particular administration is a tough blow.  You learn from that kind of stuff. Four years gives you time to think, to plan.  I have little doubt that John edwards will conduct a fine campaign.

I'd like to be convinced that he will make a fine president.




2 really odd experiences with cell phones

I have this real bad habit of forgetting to lock my Blackberry keypad before I stick it into my pocket. This morning, as I was rushing to the city for lunch with a friend I did it again.
I hopped in my car and made my same illegal u-turn in front of my house.  That's when my pocket starting ringing. I completed the arc and picked up.

"This is the police.  Are you all right?"

I looked around.  No cops in sight. Maybe this was joke.  Maybe not. 'Are you all right is a funny question."

"Why do you ask," I responded.

"You just dialed 911.  Are you all right? Do you need help."

I explained in vague terms that I had just butt-dialed 911, then managed to butt-disconnect as well. I apologized.  The officer on the phone was very nice and we disconnected. As I drove to San Francisco, I started feeling very good about the incident.  It's nice to know that the police are that fast and responsive.  It's nice to hope that a loved  one can reach police that quickly and that is a wonderful thing about the phone.

In the city, I was walking down Filbert Street. Against a building there were two men, apparently talking to no one in particular. I wondered if they were actually conversing with each other. As I got closer I realized one was a businessperson talking via Bluetooth to a colleague. The other, was a homeless guy responding to voices that no one else on Earth could hear.

They both look a good deal alike.

I'm not sure this post has a point.  But as is obvious, I am very interested these days in technology and culture. Some times it's the little oddities that catch my attention.







December 19, 2006

Giving Great Conference: 7 Tips to producers

Most of you probably don't know that before taking leave of absence to write Naked Conversations, I was the Conferenza guy.  At that time, Conferenza was a subscription-based email newsletter and it enjoyed great respect as the primary reviewer of elite technology conferences.  Now, it is a blog with thousands more readers than it had during my tenure and covering many more conferences then we did.

My point is that because of Conferenza, my years working with startups at launch and my current infrequent appearance as a conference speaker and a brief stint helping to produce one, I have spent a lot of time at conferences and a lot of time thinking about them.  I have also spoken with well over 1000 conference attendees about why they liked or did not like a particular event.

I say all this because I think I know something about what makes conferences successful and what makes them fail. This is a time when some producers are rethinking their products and other people are thinking about producing them for the first time.

So, for what it's worth, here are some random thoughts on what succeeds or fails in the conference producing business:

1. Prepare your audience. Attendees have the right to know what they will walk away knowing if they attend and what they might miss if they do not.  The attendee is  the customer and ultimately will decide whether your event succeeds and fails. Sponsors and speakers, over time, will come and go and should.  But the producer's ongoing relationship is with the attendee.

2. Define your audience.

Topics, over time, will change for your audience.  For example, if your primary attendee is a geek, then you need to focus on leading edge technologies. It is probably time for you to let go of blogging and move on. However, if your attendee is a mid-level corporate communications person, this is probably the time to embrace blogging and social media issues.

3. Narrow focus wins

If you try to attract too many people from too many professional disciplines, you have a high probability of disappointing many of he attendees much of the time. This ultimately is what happened at  Le  Web 3, or so it seems to me as an outside observer.  Conversely, there have been conferences this year on nano technology, virtual reality, plumbing supplies, real estate franchises,  and so on that have been wildly successful.  Atendees had expectations and got what they wanted.  The speakers knew what the audience wanted from them and everyone walked away getting--and giving--what they wanted.

4. Bellwether topics are generic.

Dow Jones Ventures produces conferences for VCs. Each presenter, each year, for nearly 20 years has been an a startup founder or executive, giving a 20 minute PowerPoint pitch hoping an audience member will ultimately open a purse string. This audience wants content and cares very little about frittering away time socializing. DEMO, my particular favorite conference also spotlights entrepreneurs, but has a larger and more diverse audience. Using PowerPoint will get you gaffed off the stage. DEMO makes certain that there is lots of social time, because that's what attendees want. Bar Camps have no preset agenda, but have turbocharged attendee participation and they are wildly succeeding in this new interactive age.  I rarely attend them, because I tend to like set agendas and I'm looking for speakers who I think in advance will be interesting or useful to me.

5. Make your speakers serve your audience.

I am appalled when I get invited to speak and invariably ask what a producer's audience would like to hear about from me and the producer tells me, "whatever you like." This gives me permission to deliver a self-serving commercial if I want.  The audience has paid enough that they deserve better than a commercial.

A good producer is very much like a good blogger. You listen to what your audience says and you adjust course.

6. Make your speakers prepare.

DEMO's roster is comprised mostly of 60-70 startup speakers, launching first products or services. This is like herding cats. These companies pay for the privilege of presenting, as they do at at least another half-dozen conferences. But DEMO works almost obsessively at making these neophytes to the dais do their best and tell their stories sharply in under six minutes. They insist on dress rehearsal with live technology in the actually conference room.  They maintain a library of clips of presenters past.  The tech and script are reviewed.  Chris Shipley makes herself amazingly available to any producing company and gives them constructive advice. The presenting companies think she is doing all this for them.  She is not.  She is doing it to produce a better show for her attendees.  The companies come and go, but attendees keep coming back year afteryear, because we know what to expect and we know it is quality.

7. Use junior people for realtime feedback.

Producers have become celebrities themselves and as such people tend to say kinder things about the conference to them than they say to other people. It is wise for a producer to get feed back through junior people at the conference, who hear the real scuttlebutt on rooms, food, seats, price, speaker roster and so on. The real quality comes when you complain to a junior person and then hear from a senior person who promises to try to make it better next time.

December 18, 2006

Happy Hanukah, Mel Gibson

More than 600,000 people so far have watched this SNL remix of Mel Gibson's Apocalypto on YouTube. My thanks to Doug Karr for pointing me to it. His most recent post seems to have a a nice content for my link.

It's funny how comedy keeps evolving as a powerful tool against those who deserve it. In my parents generation, this would have been a single Herblock political cartoon.  In the 60s, young adults would have chortled at an Saturday Night Live TV skit.  But now we have remixing and YouTube and boy is it powerful.  I hope when it all sorts out, more people will see the YouTube version than Gibson's movie.

And as Bill Murray would have said to Gibson in the 60s, your a goofball kid, now go on get out of here.  Go have yourself a Happy Hanukah, Mel. And I mean that from the bottom of my heart.

The very bottom.

December 17, 2006

Loic tells his side of the story

Loic has posted a lengthy, eloquent passionate and reasoned response to his actions regarding his production decisions at the recent controversial  LeWeb3. He also seems to imply that  some of the criticism directed at him was because conferences about blogging per se are over and blogging insiders were pissed off about his going beyond the core topic, which he feels has become overworked.

Maybe so.  Maybe so.  But I sure wish he had presented this argument before the event not after. That way, people attending the event would have known what to expect.

On a personal level, I think I would have preferred the expanded agenda over the one originally planned. But the issue is setting expectations on what one will get for his or her money. For example, I enjoy both rock and symphony.

But if I went to a rock concert to discover the lead off group was a string octet playing Vivaldi's Four Seasons. I would be confused and disappointed.  As so many of Le Web 3 attendee seem to have felt.

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December 13, 2006

Hugh & Scoble: Time to kill blog conferences

In related blogs, Hugh MacLeod says it's probably time to stop having blog conferences and Robert Scoble agrees, adding that there is nothing new to learn from them. Scoble may have attended more of them than any three other living beings, so he may know. This on the heels of Steve Rubel's.

Wow. These are among the people who most shaped my thinking on blogging. They are truly leaders of whatever it is that just happened. My inclination is to say that if they say it , it must be true, and I believe it probably true for them.

The passion they had on their first dates with blogging must have been much greater than what they feel now after so many eons of living and working and talking in the blogosphere. Those three have been such great seducers of so many of us who followed.

Now they are saying it's over?  I think it may be for them. Scoble, Rubel & MacLeod (sounds sort of like a law firm, doesn't it?) have little more to learn from blog conferences.  They have also said pretty much what they needed to say to ignite sparks in the rest of us.

But blogging isn't over.  Neither are blog conferences. Geek conferences on blogging may be over. But millions of people, ordinary people, in regular jobs, in traditional PR agencies, in journalism, in developing countries, in countries where it is still dangerous to blog--they are just starting to come to the party.  Their conferences would probably be boring and old hat to these three blogging myths.  Hell, it would be boring to me, unless I was having the pleasure of spreading the word to the attendees as a speaker.

People who live in the front of the comet are always looking for a brighter light. I'm among them.  But when we start getting restless, when we start looking for a new place to hang out, where we can see some new cool stuff that is not blog-related, let's not discount the partiers who will get to the scene after we have left.

December 09, 2006

Malcolm on hateful words: which hurt the most?

Malcolm Gladwell has a thought-provoking follow up post on which hateful words are the most hurtful.  Make sure you read through to the extract from the book, Brown Face, Big Master by his mother Joyce Gladwell.

In my life, the hateful words that have hurt me the most have not been ugly anti Semitic epitaphs, which I heard mostly in school yards and at Boy Scout Camp. Those taunts toughened me, more than anything else.

The words that hurt the most came when I was applying to a newspaper organization after graduating college, and the interviewer, who would be my boss, started talking about a problem they had with a former reporter "of the Jewish persuasion." They had had a problem with this one and were concerned that, like him, I just would not fit in.

They were right, I would not fit in and I walked away hurt, bitter and feeling excluded. Yet the words that he had used were of the most polite and respectful. That did not stop them from being what I am sure he intended them to be: hurtful and exclusionary.

Predictions for 2007


  Scoble at a Cinemotographer's Party
  Originally uploaded by shelisrael1.

If I could really predict the future, I would be playing stocks a lot more and blogging a whole lot less. But making predictions is fun.  Just keep in mind that I use the Blanche Dubois method.  "I don't tell the truth the way it is.  I tell the truth the way it ought to be."

Here we go:

1. Robert Scoble will be invited to take over the anchor to CBS news.  He will decline because he believes he will get higher ranks if he just sticks with Podtech and the Scoble Show.  Disappointed, CBS will then turn to Amanda Condon.

2. Technorati will announce the 100 millionth blog has been started.  Shortly after that, people will stop obsessively counting.  Blogging will simply have normalized with everyday people using blogs for everyday communications. They will realize that--except for a small group of celebrity bloggers—counting your rank makes as much sense as measuring whether or not you sent and received more or less email or made fewer or more phone calls.

3. Historians will begin to seriously debate whether or not George W. Bush was just the worst US president of modern times or in all history.

4. Apple Computer will experience a resurgence in corporate computer sales. Why?  Because it's computers excel in the new multimedia applications, and it’s PowerMac allows you to carry the burden of your Outlook legacy with you into a superior environment. Me? I'm sticking with my Thinkpad.  I still love the little nipper.

5. Red hot in 2006, Hewlett Packard sales will stumble in 2007. It will turn out that several large  corporate purchasers just don’t trust those lying, spying bastards whom remain at the helm of the company.

6. Pat Phelan will be named Telephony Man of 2007 for having brought low cost international calling to millions causing major carriers to stumble and fall. He will be commended in particular for opening markets to and for millions and millions of immigrant workers and emerging nation residents.

7. The Boston Red Sox, in 7th place at the All Star break will come back after winning 53 consecutive games, each by one run scored in the 9th inning. They win the pennant in the 33rd inning of the 7th game against the NY Yankees, then go on to sweep the Chicago Cubs in four. In the off-season, George Steinbrenner attempts a hostile takeover of the team, but is batted down by Bosoton fans.

8. A 14-year-old YouTube contributor will be nominated nominated for the Academy Award’s best documentary for his clip on the discovery of a Russet Potato that looks amazingly like Hilary Clinton.

9. School Cafeterias in the San Francisco Bay Area start accepting Linden Dollars as legal currency.

10. Ryan Air will run a promotion in which they actually pay passengers $10 to fly from Dublin to London.  They make up their losses by hosting crap games in the center aisle.

December 07, 2006

HP to Pay California $14.5 m for privacy violations

HP has agreed to pay the state of California $14.5 million to settle its violation of citizen privacy through all sorts of well-reported ugly behavior, the Wall Street Journal just reported [you need a subscription to follow the link]. Whether this is sufficient penalty or not can be debated by others.

My question is: how much do those reporters and employees who were subjected to illegal scrutiny get from the money. I'm hoping that HP is most punished by purchasers, but I have doubts that will happen.  I am always happy to see my home state get revenue that does not require me paying more taxes, but I really want to know why the people most wronged are not the first to receive compensation.

December 02, 2006

The importance of cheap talk.

Pat Phelan has been over from Cork for a couple of days, as I've mentioned, and we have been on a whistlestop schedule talking business with a bunch of next-generation telephony companies-- Jangl, Jajah, Talkplus and by phone with GrandCentral. This completes for me a crash course in what I'll call the new telephony companies that has also included face time with Sten Tamkivi COO of Skype and Greg Spector of Rebtel, the Swedish company.  In addition, Pat has filled me in on meetings and talks with at least another half-dozen players in this rapidly emerging category.


No matter that Pat arrived wearing shoes that might have previously been owned by some service vendor who owned a pink Cadillac who could find you companionship on a lonely night, the guy has vision about where it's all going and what's important.

I would say that my crash course puts me in the outer perimeter of the inner circle of this new telephony services category. I'm impressed by who and what I have scene during this survey course. I have no doubt that I recently met a future billionaire who's currently at the helm of the winner of a new race for a new era of telephone services.  The fact I don't know which pilot will end up looking over his shoulder from which helm is not at the center of where I'm looking.

I'm looking at what happens to, for and by people, and from that perspective, I just love what I'm seeing. happier days are on their way.

Here are a few key points that I've come to after a half-morning's reflection.

1. Voice services are getting cheaper - a lot cheaper.

New technologies and companies are going to reduce the cost of calling internationally from dollars and Euros per minute to just a few cents. This will result in more people in more places talking with each other and this is a good thing from a business and social perspective.

2. Cheap talk is getting easier.

There's something clunky about a great many of these services.  We don't want to dial two numbers because it costs time to save money.  We don't want to swap out our SIMM cards and we don't want to be tethered to computers.  Decision-makers at each company understands this and they also understand that their competition is working on simpler solutions. History shows that in such situations, simplicity for users evolves rapidly. In the case of the new telephony, the evolution is going to be very rapid.

3. Incumbents can't win.

The Mafia-like stranglehold big carriers have around our throats is being  unpried at the same brisk pace that their other hand is being loosened from our wallets. Because these giants have so many financial, political and regulatory advantages their demises may be slower and uglier than I would like to see, but their aging command and control business models simply cannot adapt to the user-enforceable requirements of modern times.  As historically has almost always happened disruption comes from new companies, not from the R&D sections of old companies who are very happy with the way things are.

4. Cheap talk will speed emerging markets.

This thought is really at Pat Phelan's soul. Expensive phone calls are inconvenient and annoying to us road warrior types. When I pay a buck a minute to speak by mobile phone to overseas friends, we flare when we see the bill. Often time and place make using Skype too inconvenient and only a fly speck of road warriors have ever tried the new stuff from TalkPlus, Jajah or Rebtel but we get by.

But in emerging populations and for people who left home so they could feed their families, cheap talk is critical for their evolution in the economic food chain. A great many Polish people in Chicago, Asians in Vancouver, Bangladeshis in Ireland live for that one calla week.  These are the world's "unbanked" as Pat calls them and there are 100s of millions of them.  Cheap talk allows them more discretionary income and that income creates markets to emerge more rapidly.

This all becomes very important to me in Global Neighborhoods. Voice-to-voice touch is a fundamental element in making geography less relevant to people and markets.

 

November 08, 2006

My French Connection Finds my Thinkpad!

Scott Briggs, my French Connection, has found the guy at CDG.  My computer has been located and identified. I will need to receive a bunch of forms (customs, release from damages, payment authorization, etc. blah) by FAX machine, then send them back and my Thinkpad will get shipped to me.

This may take a few days, but the situation has been elevated from an utter disaster to a mere inconvenience and I feel a cloud of gloom being removed.

Less than an hour after posting a blog about my lost Thinkpad, I received email from Stuart Mudie, an American living in Paris, who offered to trek out to the dreaded CDG Airport and try to track down my missing machine.

I thought this was incredibly generous, since Stuart and I, to my knowledge have never met. Stuart is a blogger and told me that he enjoys what I write and feels that there is some sort of women-inclusive Brotherhood of Bloggers.

I think he's right and I greatly appreciate his random act of generosity. Scott is not a blogger, but he's an old friend who has also been incredibly generous with his time and help.  He says it's an excuse to brush up on his French.  I think it is his nature to do the decent thing.




September 21, 2006

Dell Flames Yahoo

Through Pete Dawson I was pointed to an Engadget report that a Dell Computer has burst into flames at the Yahoo Silicon Valley Campus, causing a building to be evacuated. Seriously, you would think that the publisher of the #1 most visited Internet news site, would have heard about the recall, wouldn't you?

September 03, 2006

I've been Dugg!

Less than two hours after I posted why I don't dig Digg, I got dugg. So far I have seven votes. Okay, there's a little cuteness going on.  Mark Harrison posted my comments to Digg after leaving a comment speculating about that irony, on my original post.

Why Customers shout at Companies

We used to shout at our TV sets, but no one on the other side could possibly hear us. Most of us have found ourselves shouting--or wanting to--because of a nearly universal sense of frustration that large corporations were doing everything the could not to listen to customers like us.

I've been reading the Church of the Customer blog by co-authors Jackie Huba and Ben McConnell for well over a year and find their views and passion for customer evangelism to be valuable.  I sometimes envy the great stories they either find or amplify. The case of a customer so angry with T-Mobile to post this message on his or her back window is a sign of the frustration we all sometimes feel.Tmobile_2

Now, I've heard very little bad about T-Mobile and when they were my carrier I liked their service but their signal just didn't work in my area. But don't you just want to know what this car owner went through before going through the car customization effort?

This is the power of word of mouth. At least two bloggers have now posted this photo.  If you are about to make a decision on a new mobile carrier, you now have a data point of an extremely unhappy customer.

If T-Mobile blogged, this customer may have posted a comment there.  The customer may have been irate, but I'll wager you the dialog would be less damaging than this photo will prove to be. People are more polite when they think you are listening.  The blog is just the best current tool in letting customers offset rage and teaching a company where they need to improve if they wish to serve their community.

In the same post, Jackie and Ben mentioned Dell who earlier this year announced a $100 million plan to improve customer service, then acted commendably, in my opinion, a couple of week's back when the battery issue, er... exploded. These two announcements have moved me from a certified Dell hater to a cautious, slightly suspicious Dell watcher. In short, they are starting to turn me around. Their blog has evolved from corpspeak to not so bad and continues to unevenly improve.

All they need to really turn me around is to hear real users--perhaps people I know and trust--to tell me about good experiences they have personally had. Perhaps that day will come soon, perhaps not.

It may surprise you to know that I'm rooting for them.

August 31, 2006

Help Me Give some Advice

Joseph Thornley, CEO of Thornley-Fallis PR is bringing me up to Ottawa and Toronto in the last week of September for no less than six talks in three days. Yes, he gets a volume discount.  I know he'd like me to list each one, but I have a hunch most of my readers would prefer I didn't.

But I need some help in what I say in a couple of areas:

1. Public Relations--In Naked Conversations, we said this was a "change or die area" and I think the 18 months since we wrote those words have strengthened the argument, which at the time was called overstated.

I'd like two things: (1) Case studies of PR practitioners who have gained by incorporating social media for themselves or their clients, and (2) horror stories of bad practice caused by PR people who did not understand the power and opportunity of blogging and social media.

I will of course give full credit to any of you who give me cases I can use and your additional thoughts on this subject are welcome.

2. Government and blogging--thanks to Joseph, I am addressing a group of Ontario government communications officers. These are professionals in government who are weighing the pro and cons of blogs.  There are two parts to this:

(1) People influencing government through blogging and social media and (2) government people who are getting interactive with constituencies by blogging.

I am looking for case studies on this one as well. I am particularly interested in these cases, because this is an area that I plan to cover in Global Neighborhoods as well. If you know of any cases in this area, please post them here.

If you wish, you can email me your thoughts or cases as well.

August 22, 2006

Ryan Air Bares New Security Program

Free Roamer Pat Phelan has been enthusing me on how cheap and great Ryan Air is for traveling Europe.  Then he [NSFW] posts this revelation of their new security system.

Talk about transparency.

Thomas Hawk's Eye

I have long been a fan of Thomas Hawk.  This past weekend he teamed up with Scoble to do some creative work.  Just click here to see an astounding shot of Golden Gate Bridge.  Thomas does that sort of thing all he time.  Just subscribe to him and enjoy some awesome daily treats.

Scoble live blogged their time together and you can bet there is some kind of ground-breaking videoblog in the works.

August 03, 2006

Menlo Park Blogger Dinner Aug 7

Jackie Danicki, who seems to bounce between the UK and the US like a ping pong ball on steroids is hosting a blogger dinner at 6 pm Monday night Aug. 7 upstairs at the British Banker's Club in Menlo Park. For those of you who don't know the establishment, it has nothing to do with British Bankers, it's a burgers and beer kind of bar.

I'll be there, along with the usual assortment of ne'er do wells and miscreants.

The event is open to all bloggers, blogger wannabees and blog groupies of either gender. I don't think an RSVP system is set up yet, but if you are coming leave a comment here so Jackie can get a head count between bounces. Or  you can just show up.  The room holds 60 people, and if we overflow, then we'll just trash the joint.

July 25, 2006

Maui Internet Cafe & Surf Shop

Maui Internet Cafe & Surf Shop

Since I'm going bonkers with this photo thing tonight, I thought I'd go back to that "primitive Internet Cafe" I spole about in my previous post about the changing culture of Maui. I think this photo tells you it would have taken me over a thousand words to descibe in my previous post. And then it still would not be as clear.

Maui Lavender Farm. Go there even if you're a guy

For those of you who come here to learn about blogging and business, please go to the next blogger on your dance card.  This post  is about about  the Lavender Farm I visited with my wife and her mom ( in Maui last week.

View, Lavender Farm

I promise to be back on-topic over the next few days, but for those of you may someday find yourself in Maui, and want to experience an off -touristy paths,  you might drive about 90 minutes from the main tourist places to experience
this commercial farm primarily raising more than a dozen variations of this fragrant, medicinal, edible herb.

Statue, Lavender Farm

If there is any connection at all my usual topics, it one of entrepreneurialism.
Alii Kula, is Hawaiian born of Chinese blood. He is the son and grandson of flower raisers,  cutters and floral arrangers.  Alii worked for many years cutting and arranging flowers.  It was the same job his father had held. He decided he wanted to use the talent that was his to create something that was his. He went off on his own.

Alii went upcountry from the commercial gardeners and started buying acreas from a cattle rancher.  Alii bought the land because it was on top of Mt Haleakala where the soil is rich in iron and volcanic deposits.  Some say, you can drop a walking stick into the soil and it will sprout. It was a girlfriend, a Maui Opera falsetto who gave him his first lavender sprig.  The sprig became fruitful and multiplied. The beauty is a bonus, the farm grows the core element in dozens of products from pefume, to mosquito repellents, to medicinal cpomponents--lavender has show some positive signs in fighting early stage breast cancer, for example.

Lavender Farm View shot

The frosting on it is that the property has one of the most breathtaking panoramic  views I’ve seen. The high-altitude farm spills over miles into an all-too-blue ocean.

You can take walking tours, as we did, and they are as informative as they are fragrant. They have breakfast of lavender-something tea and scones, lavender cooking classes, wreath-making classes, or you can just go up there and stroll about on your own for free. You can buy almost every lavender based poroduct ever conceived including an organic mosquito repellent.

I’m told that most guys come up to the mountain being dragged by the scalp of their spouses or spousal equivalents.  Lavender just doesn’t sound like a guy thing. My advice, if you are of the male persuasion is to get past it.

This place is a thing of beauty. Catch it if you can.

July 19, 2006

Global Neighborhoods-Hawaii Notes

(NOTE: The post is writer's notebook stuff. In some refined and reorganized form, I expect it to be somewhere in Global Neighborhoods. There will be a great many more pieces like this on this blog over the next few months. Your comments on these pieces are important.  Like Naked Conversations, my way of writing is to collaborate with the blogosphere. The blogosphere helped us write a much better book and I plan to use the technique again.)

I'm sitting under a tropical flowering shade tree on a Maui Beach behind the ResortQuest condominiums. I have three choices for connection, two from wifi and one through my EVDO card.  I stayed her last year and none of these worked from the beach.  I am 12 feet from the blue and balmy Pacific and I'm emailing people in the US, Canada, Australia and Ireland.Progress has inched forward and if you are ambivalent about it's relentless leaps and crawls, I am.

I've been coming to Maui for a very long time. On one hand, the sea and mountains, the volcanos, lavendar farms, garrish shorts and bronzed beack lovers have remained the same.  We eat at mostly the same restaurants and go out on the same boats.

But on the other hand a great deal has changed.  This morning I ran on the old south highway that runs from Kaanapali Shores to Kapalua. It is no more than a city street where you can occasionally glimpse the ocean between the palatial vacation homes and timeshares of people who call other places their homes. I have jogged here many times before and I used to see more ocean because the houses were smaller and belonged to locals who are being herded by economics to inland and upland places--away from the beaches that tourists will pay inflated dollars to touch. I jogged pass a shabby and inexpensive Internet Cafe. I think last year it was a snorkle shop.

When I first came here, you saw Hawaians and Hawaiian culture everywhere.  On the southeast corner of the island, past Kehai and before Makenah Beah, you'd see the locals partying, surfing, barbecuing and guzzling all over a majestic stretch of beach and huts. That's all gone now, replaced by the new Four Seasons, a very posh Hyatt and other topnotch hotels. Now, most of the Hawaians I see are working in hotels or hawking guided tours in street kyosks, where others used to offer what they said was Maui Wowie and more often than not was dried horse manure

Before you think of me getting on a soapbox to bemoan the good old days, I am one of those tourists who call elsewhere my home.  When I have top dollars I gladly exchange them for an ocean front in a nice hotel.  While I'm aware of the intrusion of geek devices to beaches, I find it utterly cool to use them to write pieces like this.

But I cannot help but notice the irony of it all. Technology has been changing the way things were ever since the wheel and fire and for the most part the world is indeed a better place because of it.  But we all tend to bemoan the change. The ncidence abound. While bloggers held an unconference in one section of Bangalore earlier this year, rioting in protest of cultural corruption ignited fires and took lives in a more impovershed neighborhood. El Quaida's most fundamental hatred of the west seems to be an objection to the culture we spread on soil they consider to be sacred.

But the change keeps accelerating. We are now a small, fast, flat world. In a few weeks, I will begin visiting people in places I never imagined I'd see.  I'll be learning about  how the world has recently changed and how the world will change in the near term.

This is exciting. But whether the new world is brave or kind or gentle, or sterile remains to be seen. Whether there is an continuity with the ways of forgotten ancestors remans to be seen.

July 16, 2006

Is that a Harley or a Farley, Bruce?

The setting is a shady, tree-lined road in Los Altos, an affluent corner of Silicon Valley, a hefty bearded biker is on the side of the road standing by a Harley, his biker helmet and a few assorted motorcycle parts are strewn on the ground nearby.

He's operating a handheld mobile device and talking into a Bluetooth.

What a sissified image for the ultimate macho machine of yore.

This ain't your father's Harley Davidson, Bubba.

July 13, 2006

Free Roaming from Ireland

I met Pat Phelan at the Cork Bloggers Dinner.  The next day, he presented me with a Crimson "People's Republic of Cork" T-Shirt, which drew more than a few stares this morning wen I jogged through a fairly conservative neighborhood. He also presented me with a cell phone to use, when I go on the global tour.  It will allow me to to receive calls from anywhere for free in most of the places I'll be visiting.

Pat has since contracted Tom Raftery to set him up with a blog and to educate him on using blog tools. Now, he's contracted me to work with him on a blog strategy, which very quietly started last week.  It was intentionally quiet for a couple of reasons. First, he wanted to get comfortable with blogging and to be sure he had the time to post nearly every day and second, the product, called Roam4Free won't be ready for a few months yet and he doesn't want to talk to much about it just yet. However, I have to admit the name kind of gives it away.

I advised Pat to use the next three months to let people get to know him, to decide whether or not they should trust him, to understand where he's coming from and what parts of his story ht his passion points.

And it turns that he has a Hell of a story to tell. He's up to Part 6 and I suggest you go back to Part One and read up. A few years ago, Pat was a chef in a Cork-based Thai restaurant.  He had a chance encounter at a Thai airport with a recruiter who was tapped into Bangladeshis who were willing to leave home for honest work. In Ireland, a sustained economic boom was making it hard to find Irish kitchen help, so Pat started importing Bangladeshis for the kitchen and came to respect and empathize with them.

Their biggest problem was they missed their families and the cost of calling was too expensive... .

Aw Hell.  just go read his six parts.  He tells it so much better than I do.

June 23, 2006

The Optimism of Cancer

Don Spencer, whose Unwanted Journey chronicles his experiences with a serious form of cancer writes today about why cancer patients are often more optimistic than the rest of us. Don frequently inspires me, letting me understand the insignificance of washers and computers when they are on the blink.