[NOTE: The following story was a mistake on my part. I heard some information wrong and posted too quickly, then subsequently retracted. I apologize for any misunderstanding this may have caused.]
The Dell Computer sin, suffer and repent story is among my favorites. i told it twice this week during media interviews. It really began with Jeff Jarvis blogging that he was in Dell Hell. Then Dell started a blog and got shouted at, then it got a clue, and now, Dell Corporate Communications executive Richard Binhammer tells me, they will shortly be announcing that Jarvis will write a guest chapter in a new book from Dell called, "Beyond Dell hell.
I'll circle back to this. Right now I want to be one of the first to tell you this.