Jarvis Collaborating with Dell on Book "Beyond Dell Hell."
[NOTE: The following story was a mistake on my part. I heard some information wrong and posted too quickly, then subsequently retracted. I apologize for any misunderstanding this may have caused.]
The Dell Computer sin, suffer and repent story is among my favorites. i told it twice this week during media interviews. It really began with Jeff Jarvis blogging that he was in Dell Hell. Then Dell started a blog and got shouted at, then it got a clue, and now, Dell Corporate Communications executive Richard Binhammer tells me, they will shortly be announcing that Jarvis will write a guest chapter in a new book from Dell called, "Beyond Dell hell.
I'll circle back to this. Right now I want to be one of the first to tell you this.
Thanks for correctly fixing any mistakes, no harm done.
I've been tracking the saga of Dell Hell to Dell Swell, here's what's I've seen happen over the period:
http://www.web-strategist.com/blog/2007/02/25/social-media-saga-continues-as-company-advances-towards-dell-swell/
Posted by: Jeremiah Owyang | October 19, 2007 at 01:36 AM