... are the flames shooting out of yet another Dell. This from Gizmodo . Maybe, next year, instead of a Burning Man event, we could have a Burning Dell somewhere out in the desert.
I would almost feel sorry for those Dell folk until I remember all the people sitting and waiting, and waiting for help on the Dell support lines. Dell Hell has no flames. It is actually more like limbo, where you wait and wait for the help that never comes.
This is only the second burning Dell, at least to be photographically captured. There are many more burned customers.
Ironically Dell still offers a notebook skin named "Flaming Hot" :-)
Posted by: Zoli Erdos | August 01, 2006 at 09:14 AM
well this maybe something of interest to..!!
http://renatawc.blogspot.com/2006/07/woe-betide-my-dell.html
Posted by: /pd | August 01, 2006 at 09:29 AM
I'm still waiting for Dell to acknowledge a shortcoming of a recent Dell purchase of mine on their new blog. This post is not meant to flame them - but they would earn points for acknowledging a real customer issue on their blog.
http://daviddalka.com/createvalue/2006/07/20/dell-blog-still-waiting-for-usb-port-shortage-acknwoledgement/
Posted by: David | August 02, 2006 at 04:06 AM
Better yet would be to answer on some of these blogs. This one, for example, would be a good place. That Gizmodo article would be a good place.
They are not exactly hard to find, so it must say something to Dell's level of listening effort.
Posted by: Owen Lystrup | August 02, 2006 at 12:05 PM
It get biblical if you ask me. They have ears but they hear not. They still want to take a message and shove it into your forehead. They still consider a customer with a problem to be an expense.
Posted by: shel israel | August 02, 2006 at 01:13 PM
I ordered a couple of desktops from Dell a couple of weeks ago. They arrived minus screens. I called support and was told that I hadn't ordered the screens. I explained that their web page specifically stated that the screens were included as standard with the system. They insisted that even so, I had to specify the screen. After going round in circles and speaking to a supervisor in the Indian call center, I was informed that the only way I could now get the screens was to return the systems and then re-order the system with the standard inclusive screen. There just was no-one there with half a brain that could just organise to send me the two screens to which I was clearly entitled. Bureaucracy gone mad. So finally I agreed to return the systems which they dealt with very efficiently and I then ordered two systems from a different vendor.
Posted by: Leo Scheiner | August 10, 2006 at 01:33 PM
If there call centers are in the philipines, like the ones in India that caused them problems, they will burn more. Call centers there will be shut for a month due to the dec 26 earthquake disabling submarine cables.
Posted by: eric | January 05, 2007 at 07:50 PM