Dennis Howlett over at Accman Pro had a fascinating interchange yesterday, after reviewing a new WebEx competitor named vyew. A few minutes after publishing, Steve Checkley posts a complaint that the new Web 2.0 company does not let users share a live desktop.
Someone else complains that it doesn't support PowerPoint sharing either.
At 6 pm, a vyew spokesperson, Tim H. chimes in saying in fact that PowerPoint is supported then a little after midnight, Tim H. responds to say the company listened to Checkley in the morning and will support live desktop sharing THIS Week.
Talk about listening to your customers. This has to set a new record for responsiveness for user-requested refinements. My congratulations to vyew. My advice for next steps: start your own blog, vyew, so that you can have more direct exchanges with customers.
What I like about this story is that readers took it forward from my very sketchy start. Full credit should go to VC Zoli Erdos for skyping me, inviting me to play on vyew and then supporting the ongoing discussions.
Like you, I am gobsmacked that vyew is willing to accelerate R&D so rapidly following customer comment. I wish them well.
Posted by: Dennis Howlett | May 02, 2006 at 10:43 AM
Dennis, introduced me. My article on vyew will appear soon on http://manojranaweera.blogspot.com/
Posted by: Manoj Ranaweera | May 02, 2006 at 10:55 AM
Hi Dennis and Shel,
This is Fred with vyew. I just wanted to thank you for your kind words regarding vyew.com and your comments on our R&D responsiveness.
I hope that others can see how committed we are to our users and the efforts we take to listen and respond to what they have to say.
If you have any other suggestions, please visit our forum at vyew.com/forum or email me at fred [at] simulat [dot] com.
Best,
Fred Han
Manager, Marketing and Business Development
www.vyew.com
Posted by: Fred Han | May 02, 2006 at 11:24 AM
Apparently these guys listen; they've just started their own blog
Posted by: Zoli Erdos | May 04, 2006 at 07:15 PM