This story has lots of moving parts, but I'll try to tell it as simply as possible. An longterm IBM-India employee Gaurav Sabnis followed up on his personal blog on his own time with new information on an India Uncut magazine article that revealed the India Institute for Planning and Management (IIPM) had vastly overclaimed its academic performance in recruiting ads for new MBA candidates.
Gaurav's writing seems moderate and credible to me, and certainly was did not appear to be inflammatory. IIPM first responded with a silly legal letter which Gaurav posted. When that didn't work, IIPM, who buys a lot of IBM computers went to Gaurav's boss and verbally rattled sabres. IBM chatted with Gaurav who then offered to put a disclaimer about his views being his own and not his employers, which did not satisfy the school who most decidedly did not act with the graciousness one might expect from an allegedly highly credential academic institution of higher degrees.
Instead, the school threatened IBM, telling them that if Gaurav was not fired immediately, a student protest would be held and students would burn their Thinkpads in protest. Gaurav wrote that he wished to keep his right to free speech, yet wanted to do nothing to embarrass his employer.
So he resigned. Personally, I think he should have hanged tough. If the school had arranged the protest and burned valuable computers, they would have looked stupid and petty. It also would have undoubtedly ignited further investigations of the school's claims which I have a hunch hold water about as well as a collander.
This is something new. Robert and I found no incident of a blogger resigning because a customer got irate and used ugly tactics. IBM would be wise and gain the most admiration, by refusing to accept Gaurav's resignation and sending a cannister of gasoline with some matches to the school officials. That's the best way for a powerful and respected company to act against the threats of customers who display questionable integrity and tactic reminiscent of the American Mafia.