« Juicy Fruit Blog Chews off Leg; Bites Dust |
| Getting it Wrong »
Rookie Blogger BJ Fogg posts a great diamond-shaped graphic mappingthe range of customer emotions where delight is at the top of the diamond-shaped graph. I would of opted for ecstasy--but delight is pretty high up there.
Posted by shel israel on October 30, 2005 | Permalink